Shop Manager

Overview: Manages all shop technicians, managers, contractors, and administrators in assigned shop. Oversees the scheduling of all jobs with sales orders, provides delivery dates, and reports units ready to ship. Answers questions pertaining to shop and service. Responsible for all shop operations from a financial and metrics standpoint.

Essential Duties: (Approximate % of Time Spent)

- Champions quality, health, safety, environmental policies, standards and process improvement. (~10%)
- Manages overall shop operations to deliver the company maintenance standard and effectively manages the utilization of equipment, parts, materials, and personnel. Manages annual budget and implements operational standards and processes. (~40%)
- Works closely with Business Unit Management and Sales to discuss information about make ready units, delays, or quality issues. (10%)
- Holds weekly management reviews of operational measures and corrective actions, evaluates against benchmarks, and develops, communicates and executes action plans for improvement. (~20%)
- Quotes repair costs and delivery, reviews time and job tickets for accuracy and to be sure that economy is observed. Provides technical/operation expertise in response to customer inquiries. (~10%)
- Discusses financial results and key performance indicators on a weekly basis and reports financial results monthly, quarterly, and annually. (~10%)

Non-Essential Duties: Performs other duties as assigned

All employees shall be in compliance with the Archrock Health Safety and Environmental Policy and local, statutory and/or regulatory requirements at all times.

Skills and Abilities:
Ability to:
- Perform all essential duties.
- Exhibit strong customer service and maintain good customer relationships to generate service and parts sales growth.
- Provide technical/operation expertise in response to customer inquiries.
- Demonstrate interpersonal, negotiation, coaching, and leadership skills.
- Demonstrate strong organizational, labor planning and scheduling, and process/change management skills.
- Demonstrate strong analytical abilities, mechanical aptitude and problem solving skills.
- Demonstrate proficiency with the Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills.
- Demonstrate effective written and verbal communication skills.

Knowledge:
- Comprehensive knowledge of shop operations and of all different makes and models of gas compressors.
- Thorough knowledge of shop administration, procedures, budgets, planning, scheduling, and equipment and personnel requirements.
- Understanding of financial implications of decisions and can forecast and report financial results.
- Knowledge of new technologies.
- Thorough knowledge of relevant HSE procedures and regulations.
- Knowledge of company maintenance scheduler and other company software tools.
- Full understanding of all processes and systems how compressor works regardless of types, makes or models used in the region.

Minimum Education and Certification:
- High school diploma or equivalent preferred, college credits in a business and or technical field strongly desired.

Minimum Experience:
- Typically at least 10 years related or equivalent experience in compression and at least 3 years of experience in a leadership role.
- Demonstrated history of successful and safe service experience.
- Typically at least 5 years of experience in the gas compression field.

Benefits:
(Full-Time Employees)
- Medical, Dental, and Vision Insurance
- Quarterly Bonuses
- Up to 5% Match 401(k) Retirement Plan
- Employee stock purchase plan
- Tuition reimbursement up to $5,250
- Dependent Education Scholarship Program
- Competitive Paid Time off including nine paid holidays
- Basic Life and AD&D Insurance at no cost to the employee

Leadership:
- Manages all resources (personnel, equipment, materials, facilities, funds, and reputation) for assigned area.
- Coordinates schedule and sets priorities in order to ensure task completion.
- Assesses training needs, improves technical training gaps and ensures that team members are receiving proper training and that training programs are utilized.
- Ensures that employees are set up to be successful through the various programs such as feedback and recognition.
- Coaches and counsels leads to improve supervisory, team building and problem resolution skills, as appropriate.
- Responsible for performance management and employee development.
- Manages hire, fire, job and salary change actions per delegation of authority and required approvals.
- Implements, manages and communicates work standards and performance metrics for assigned team.

Physical Demands: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
- Must be fit for duty for the job tasks being performed.
- Must meet the medical requirements necessary to wear PPE required by role (includes respiratory protection medical requirements as required by role).
- Frequently required to stand, display good manual dexterity and to reach with hands and arms.
- Frequently required to talk and hear.
- Frequently required to walk with good balance.
- Occasionally required to stoop, twist, kneel, and squat.
- Occasionally required to lift, move and carry up to 50 pounds and to push and pull up to 110 pounds.
- Occasionally required to crawl, climb in and around equipment, stairs and slanted ladders.
- Occasionally required to carry at least 40 pounds with one hand for at least 10 feet.
- Vision abilities include close vision, distance vision, color vision, and the ability to adjust focus.

Problem Solving and Innovation:
- Analyzes service and budget performance data on an on-going basis and develops recovery plans as needed.
- Finds immediate solutions to prevent escalation and solutions to resolve conflicts between customer and company requirements.
- Implements preventative and corrective actions in a timely manner.
- Expected to drive process improvements and to teach others to identify opportunities, provide ideas, methods and innovations and to implement improvements to enhance safety, teamwork, efficiency and quality.

Impact:
- Full responsibility and impact on planning, scheduling and procedural change for assigned shop.
- Monitors and approves overtime and ensures compliance with budget and reports on variances.
- Accountable for shop HSE performance, service quality, and customer satisfaction.
- Ensures that work orders are initiated, managed and processed in a timely manner.
- Assist with preparation of the budget for assigned area, manages to budget and reports variances.
- Participates in the purchase of parts/ core return, tools, capex submittals, vehicle requests per the delegation of authority.