What are the responsibilities and job description for the Customer Service Coordinator position at Arconic?
Arconic is currently in search of a Customer Service Coordinator to join our Kawneer business in Harrisonburg, VA.
Primary Purpose of the Job
Under the direction of the Sales Coordination Supervisor (CSC Supervisor), the Customer Service Coordinator (CSCs) receive a strong foundation in the terminology and processes for Customer Service, Project Management, Estimating, Drafting, Engineering, and other robust career fields. As a CSC, the primary role responsibility is to review, and enter, customer purchase orders (PO’s) by using proprietary software.
Primary Purpose of the Function
- Process and manage orders.
- Review Purchase Orders [POs]
- Coordinate and advance project status
- Schedule orders to production based on standard lead times.
- Interface with internal systems
- Follow established guidelines.
Job Duties and Responsibilities
- Interact with Order Specialist and Project Managers
- Generous training period
- Utilize or develop knowledge of product and price book.
- Interact and coordinate with internal resources on projects.
- Work in a shared mailbox with other team members
Essential Knowledge & Skills/Education
- Computer skills including Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems.
- Proven customer service skills including prompt response and documentation.
- Data entry skills with attention to detail.
- Written and verbal communication skills.
- Excellent attention to detail
- Outstanding organizational and time management skills
- Ability to work in a team environment in a professional office setting.
- Construction or architectural field knowledge a plus.
Major Customers
- Internal project managers, production control, and Order Specialist, Front-End Employees
Basic Qualifications
- HS diploma or GED equivalent from an accredited institution
- Minimum of 2 years of experience in a customer service role
- Must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Preferred Qualifications
- Associate degree from an accredited institution.
- Commercial or residential construction industry experience.
