What are the responsibilities and job description for the Customer Service Representative position at Arconic?
Arconic creates breakthrough products that shape industries. Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we deliver these products at a quality and efficiency that ensure customer success and shareholder value.
Building and Construction Systems , a business unit of Arconic, is the leading manufacturer of architectural aluminum products and systems for the commercial construction industry. A rconic A rchitectural P roducts (AAP) helps architects, designers, specifiers and installers achieve their own groundbreaking ideas using our Reynobond® | Reynolux® products. We serve the market with a manufacturing facility in Eastman, Georgia USA which manufactures and markets architectural systems and products in North America.
We have an immediate opening for a Customer Service Representative to support our Arconic Architectural Products (AAP) business. Reporting to the Customer Service Manager, the CSR is responsible for managing customer orders from entry to receipt and providing an exemplary customer experience to all internal and external customers.
- Facilitate sales order management to include lead times, pricing, and workflow/updates to customers, account managers and management
- Provide product and support information to customers for all product offerings to include handling of both domestic and export accounts
- Receive and systematically enter customer purchase orders to ensure timely and accurate entry of sales orders appropriate products coding, terms and conditions of sale.
- Monitor sales order status and provide information to customers, field sales, and management
- Interface with Scheduling, Materials Management, Shipping and other departments in gathering information to support order processing effective sales
- Review order entry and processing to ensure compliance with company policy and legal requirements and eliminate order entry errors, maintain compliance with all external legal requirements, company policies and procedures and low occurrence of errors, higher customer order delivery performance
- Maintain a safe working environment and support Arconic safety initiatives
- Help identify problems that arise with orders or in order process and participate in problem solving as needed
- Handling of customer complaints, including participation in claims investigation
- Challenges include balancing pressing priorities, defusing emotions of upset customers
Basic Qualifications
- High School Diploma or GED
- Minimum of 1 years’ experience in customer service, sales or call – center environment
- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Preferred Qualifications
- Bachelor’s Degree strongly preferred
- 5 years’ experience in customer service, sales, or call – center environment
- Proficient in using MS Office application
- Successful candidates will have excellent verbal and written communication skills
