Customer Service Representative / Dispatcher

• Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
• Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation.
• Follows Customer Care “Call Script” for quality and efficient responses to customers.
• Maintain required daily call counts to meet daily, weekly and monthly quotas.
• Maintain complete, accurate and updated information in the customer database.
• Ensure “Club Memberships” are renewed and preventative maintenance appointments are scheduled for technicians.
• Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.

• 2 years of experience in a phone customer service role taking inbound calls (preferably in the service trades industry e.g. plumbing, electrical, HVAC, roofing, etc).
• Experience with scheduling and dispatch (preferred)
• Must be available to work Tuesday - Saturday from 11AM-8PM
• Basic computer skills including Word, Excel, and any other software used by the company.
• Exceptional interpersonal and communication skills both written and verbal.
• Geographical knowledge of service area and/or map reading skills.
• Ability to work extended hours, nights or weekends.
• Competitive individual contributor who also loves to win as a team
   
• Able to pass a background check, MVR and a drug test
   
• High School Diploma or GED Required

Salary : $16 - $20