What are the responsibilities and job description for the Customer Service Representative & Dispatcher roles position at Hunter Recruitment Advisors?
The Customer Service Representative & Dispatcher roles are a great opportunity for someone who enjoys helping people and giving great customer service to get your foot in the door to gain some great work experience. These roles are responsible for providing exceptional customer service to our customers by ensuring that the first interaction with them exceeds their expectations in terms of service quality and to provide options for service appointments and meet performance metrics required by the company. Pay range : $16-20 / hr Responsibilities : Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times. Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation. Follows Customer Care “Call Script” for quality and efficient responses to customers. Maintain required daily call counts to meet daily, weekly and monthly quotas. Maintain complete, accurate and updated information in the customer database. Ensure “Club Memberships” are renewed and preventative maintenance appointments are scheduled for technicians. Work with Dispatch to schedule service calls and debrief technicians with accurate customer information. Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained. Requirements : 2 years of customer service experience in hospitality, food service, retail, etc. Great interpersonal and communication skills. Must be available to work Tuesday - Saturday from 11AM-8PM Basic computer skills including Word, Excel, and any other software used by the company. Competitive individual contributor who also loves to win as a team Able to pass a background check, MVR and a drug test High School Diploma or GED Required We are an equal opportunity employer. Powered by JazzHR
Salary : $16 - $20
