Inside Sales Representative

Ameron Pole Products

Every single day, our Ameron Pole Products Division puts its industry’s best minds and more than 50 years of experience to work to help our customers build successful projects. We have the people, capabilities, and vision to serve the needs of the significant and evolving industries we support.  At Ameron, our products include pre-stressed, spun-cast concrete and round tapered steel poles that service the Commercial & Industrial, Transportation (DOT), Municipal, Intermodal & Utility markets.

Job Description

This position requires a detailed oriented person with strong communication skills.  He or she has the responsibility to contribute to internal and external sales activities that contribute to our overall financial objectives.   They must support and communicate with customers for the life of their order from order entry to shipment and beyond by representing the voice of our customers internally.  This role also includes other post-shipment activities such as documentation submittal and collections, as defined when necessary. 

Responsibilities:

The Inside Sales Representative shall in general act according to the instructions and authorities given by the Supervisor, in line with the guidelines identified below:

• Supports customers to ensure documentation and submittals are accurate.
• Responsible for servicing customers with order entry, acknowledgements, status, complaints etc
• Collaborate with other departments (Sales, Engineering, Manufacturing etc) as required to address customer issues and needs.
• Communicating and collaborating with direct sales team and 3^rd party agents
• Responsible for ensuring that all department processes and guidelines are adhered to (commercial/technical).
• Assist in updates and development of process improvements.
• Collaborate with national team to improve operating policies to mitigate risk.
• Participate in the bid/budget/planning preparation processes related to sales support and proposals, as required.

Requirements:

• Minimum 2 years experience
• Technical software aptitude to be successful in role

Education

• High School Diploma or better

Experience

• 2-5 years of experience within customer service or customer support type business operations

Skills

• Clearly able to coordinate and manage solution-oriented issues.
• Displays and proves ability to transform a problem into a solution geared opportunity
• Displays flexibility to manage deadlines, ambiguity and change while maintaining a positive working environment.
• Works well with cross-functional teams to reach results

• Proactive, seeking information and demonstrate great internal and external communication skills
• Proven ability to work independently
• Leads in communicating effectively at all levels of the organization
• Clearly delivers high quality work on time
• Proficient level of data manipulation and reporting knowledge

• Highly organized, excellent problem solver, strong attention to detail and ability to prioritize activities.
• Proven high level of coordination and customer relationship management
• Excellent verbal and written communication skills with attention to detail.
• Builds and maintains good relationships with internal and external customers. 
• Perform other duties as required by business needs and assigned by management

Additional Attributes:

• Oracle EBS or ERP experience
• Microsoft Suite Experience (Word, Excel, Etc.)
• Adobe Experience

Travel

• ~ 5%