Bike Patrol

Basic Function/Overview:    

Looking for Outdoor Emergency Technicians and Registered EMS providers to join our team! Saddleback’s Bike Patrol’s primary goal is to provide prompt emergency care and rapid extrication to guests throughout our resort. On top of emergency medical care in a wilderness setting, patrollers are utilized in all facets of mountain operations, including riding and inspecting trails, trail and trail signage maintenance, lift operations and evacuation, event coordination and staffing, and occasionally some light handy work. In addition, patrollers are one of the primary ambassadors of the mountain, and applicants should have strong customer service skills and thrive in a team-centered environment. 

Essential Tasks and Responsibilities: 

Duties include, but are not limited to:   

• Provide professional, friendly, and courteous services to guests and employees.
• Respond to medical emergencies on the mountain, transporting injured guests off the mountain, and ensuring general mountain safety.
• Develop and maintain working knowledge of Mountain operations.
• Monitor the Bike Park to ensure trail readiness and assist guests as needed.  
• Follow all safety procedures; report any existing or potential safety hazard to supervisors immediately, remedy when possible, according to established protocols.
• Complete all duties and tasks with the utmost regard for personal and guest safety.                                             
• Perform special duties which may include chairlift evacuation, tree work, out-of-bounds, and/or night search and rescue activities. 

Required Skills and Abilities:  

• Must be able to ride intermediate to expert mountain bike trails in variable weather conditions.
• Must be able to work outside for extended periods of time in variable weather conditions and at high altitude.

Required Education and Experience:  

• High school diploma or equivalent
• Current Outdoor Emergency Care and/or EMS certifications and CPR certifications.
• Prior EMT/ Ski/Bike Patrol experience is preferred, but not necessary.  

Physical Demands: 

• The majority of workday is spent outdoors in changing weather conditions, including but not limited to extreme heat, cold, wind, rain, sleet, and dust. The workday is spent biking, walking or hiking, the majority done in an alpine environment. Some of the workdays may be spent indoors.
• Lift and carry people/objects weighing more than 150 pounds and occasionally pushing/pulling with injured guests weighing up to 300 pounds.
• Use of mountain bikes, all-terrain vehicles, lifts, radio, telephone, hand tools, medical care equipment, and office computers.
• Tolerate frequent exposure to radiant energy. Occasional exposure to biohazards associated with patient care, mechanical hazards, high exposed worksite, burns, explosives, toxic and caustic chemicals, fumes, odors, mists, gases, and poor ventilation.
• Required to work variable shifts, including mornings, evening, weekends, and holidays.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.