What are the responsibilities and job description for the Guest Service Associate position at Arctic Rec Center?
ARCTIC REC CENTER
Job Description
JOB TITLE: Guest Service Associate
REPORTS TO: Executive Director
STATUS: Full-Time/Part-Time
WAGE STATUS: Hourly
POSITION SUMMARY:
This position responds to communications from customers concerning reservations via email and phone. Creates and maintains reservation records, processes payments and quickly responds with confirmation. Promptly processes any cancellations and modifications. Additional duties include preparing the list of expected arrivals for the front desk and assisting in rental activities as appropriate. Helps clean and maintain cleanliness around the building.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assisting and advising customers with choosing from a variety of room options.
- Checking and responding to booking agent email daily for rental requests.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of rooms and requested equipment.
- Processing payments and confirming reservation details with customers.
- Providing support to customers who may need to amend or cancel a reservation.
- Assist with building cleanliness as needed.
- Help host events as needed.
- Treat everyone with dignity and respect at all times with a servant’s heart.
- Support and uphold the policies and procedures of the Arctic Rec Center.
KNOWLEDGE, SKILLS & ABILITIES:
- Communicate effectively, verbally and in writing - Preferred
- Customer service experience - Preferred
- Phone/call center experience - Preferred
- Experience with filing, data processing
- Able to make sound judgment decisions
- A team-player attitude
- Follow written and oral instructions
- Ability to speak English fluently
- Ability to interpret and perform basic computer and POS system functions
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all duties, assignments or projects that may be required.
Name: _______________________________________
Signature: _______________________________________
Date: _______________________________________
Job Type: Full-time
Pay: $14.50 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Overtime
- Weekends as needed
Work Location: In person
Salary : $15 - $15