What are the responsibilities and job description for the Customer Success Representative (Spanish Speaking) position at Arctic Wolf?
Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry-cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.
Our mission is simple : End Cyber Risk. We're looking for a Customer Success Representative (Spanish Speaking) to be a part of making that happen.
The ideal candidate will have flexibility for growth in a working environment, experience working with customers to meet their needs while driving growth, and possess strong communication and negotiation skills
Responsibilities :
- Managing a set of customers who utilize a specific set of Arctic Wolf's products
- Achieving renewal and expansion targets through consultative selling techniques
- Delivering a high level of customer service through frequent touchpoints, intaking feedback and delivering to the relevant stakeholders.
- Identifying sales opportunities for customers by positioning additional service offerings
- Effectively negotiating transactions through effective planning and developing plans for future growth with both internal and external customers. This includes leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf cross-sell opportunities.
- Creating and managing automated processes to effectively forecast and communicate with at-risk customers.
- Managing and nurturing customer relationships through a strategic partner sales process
- Working in a rapidly changing and transparent team environment
Skills and Requirements :
Preferred Skills :
About Arctic Wolf
At Arctic Wolf we're cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We've been named among the list of Top Workplaces in USA, Minnesota (2021-2024), and Texas (2023-2024), Best Places to Work San Antonio (2023, 2024) and Minneapolis / St. Paul (2022-2024), as well as on Fortune's Best Place to Work for Millennials (2023) and Top Technology Workplace (2023) lists.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages, including :
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and / or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.
Security Requirements
