Service Dispatcher Coordinator

Arden Engineering Constructors, LLC is a well-established company that has set the standards for exceptional quality, on-time service, and wrapped itself in friendly customer service. Arden has proven itself as a place to provide career opportunities for an individual to master their craft, earn competitive wages, and to make an impact in the lives of our employees, customers, and community.

While working for us expect to work in an environment that is employee centric or in other words employee focused and most of all where your hard work is appreciated, recognized, and rewarded. The success of the company and your future is directly impacted by your daily contributions. If you are looking to be a part of something more than just a job – Make the move, apply today!

Arden Engineering Constructors, LLC has been waiting for you!

Title: Service Coordinator 

Reports to: Vice President of Service

General Duties and responsibilities:

• Assist with service dispatch and call scheduling
  
• Follow-up on work order discrepancies
• Maintain paperless purchase order and invoicing program
• Finalize and enter invoices
• Maintain unbilled costs report and review with supervisor
• Review service reports with service management
• Track customer P.O.s to insure accurate invoicing and payment
• Assist with tech quotes
  
• Open sales quotes
• Assist in processing payroll
• Order material when necessary
• Coordinate subcontractors and paperwork with sales and management
• Special tasks as assigned by supervisor
• Maintain a positive, can-do attitude

This front-line service position is responsible for processing customer requests for service. This position is responsible for the issuance of work order numbers and P.O. numbers to field personnel as well as processing service billings.

This position helps prepare and review monthly service reports with service management and helps manage and grow a world-class service organization.

Possible Career paths:

This position may lead to a sales position, account management position or other related positions within the company. Individual career paths and goals are the responsibility of each individual with the guidance and assistance of the individual’s supervisor. Employees are encouraged to discuss and plan for career advancement with their current supervisor.

This job description represents a general outline of duties, tasks and responsibilities associated with this job title or job classification. Your supervisor is responsible for assigning duties, roles and special assignments based on the needs of our customers and the company.

Additional Information:

Arden Building Companies is the holding company for Arden Engineering Constructors, Corporate Mechanical of New England, Earthwise Energy Technologies, MJ Daly, and Unique Metal Works. Our comprehensive skill sets cover a wide range of services, including mechanical, electrical, and fire protection construction, service, maintenance, and building automation. With our extensive experience and talented teams, we provide the utmost level of quality and solutions for the demands of today’s complex building systems. We are New England’s premier mechanical contractor.

Arden Building Companies, LLC is an equal opportunity employer and does not discriminate based on race, color, gender identity, sexual orientation, national origin, age, disability, genetic information, religion, martial or partnership status, parental status, military service, or any legally protected characteristics. All our employees share the responsibility for supporting our policies for a harassment-free and drug-free workplace.

All offers of employment are contingent upon a criminal background check and a 5-panel drug screen satisfactory to Arden Building Companies, LLC.