ASSISTANT MANAGER - CLUBHOUSE

Description

Under minimal supervision, the Assistant Manager helps coordinate and oversee The Clubhouse daily operations, manage party experiences, and train and supervise staff. This new Family Entertainment Center has party rooms/tree-houses, arcade area with plush, full commercial kitchen, soft play area, inside and outside dining area, miniature golf, go karts, Water Wars, zip line, challenge course and area for seasonal ice rink

Duties

• Assist in recruiting, hiring, training, and evaluating staff
• Organize, direct, and participate in the daily operations of the Clubhouse
• Report deficiencies in work performance to The Clubhouse Manager to implement discipline and improvement procedures
• Manage and adhere to detailed operational practices
• Train new personnel and reinforce standards
• Cultivate a team environment that provides exceptional customer service while directing the team to ensure all staff members perform at a consistently high level
• Provide support to team members during peak periods and when scheduling conflicts arise
• Provide excellent customer experience through strong customer skills
• Interact with customers, ensure customer needs are met, complaints are resolved, make confirmation calls, and help ensure service is quick and efficient to create positive guest experiences
• Assist with inventory and controlling expenses
• Oversee and maintain secure cash handling procedures
• Help maintain The Clubhouse appearance and redemption presentation
• Conduct daily pre-shift walk-through; confirm arrival of scheduled employees, compliance with dress codes, etc.
• Develop a clear understanding of Parks & Recreation/The Clubhouse programs, policies, and activities; negotiate and resolve sensitive and controversial issues.
• Assist in monitoring online reviews to ensure guest standards are consistently met and/or improvement of guest experience
• Maintain a safe, clean, and secure environment for all guests and staff
• All other duties as assigned.
  
  

Qualifications

Education and Experience:

• High School Diploma or GED is required, Bachelor's degree preferred in related field
• IAAPA Attraction Manager or Leader status preferred
• 1 years related experience in hospitality (entertainment, theme parks, hotels, resorts, casinos, restaurants) with 6 to 12 months experience in management
• Any combination of education and experience to meet the knowledge and abilities required for the position
  
  

Certificates And Licenses

• Valid Driver’s License
• CPR certified
  
  

Knowledge And Skills

• Ability to perform technical and detail oriented management skills
• Ability to establish working relationships with all employees, management, and vendors
• Ability to enthusiastically interact with others and work effectively under pressure
• Demonstrates strong leadership qualities and problem solving and critical thinking skills
• Must be professional internally and externally, energetic, self-motivated, and motivational with a positive attitude
• Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
• Excellent interpersonal and communication skills (oral and written)
• Excellent decision making skills
• Broad knowledge of such fields as recreation administration, basic accounting, money handling, program marketing, program development, customer service delivery, program budgeting, etc.
• Knowledge of family entertainment games and equipment would be considered an asset
• Willingness to learn and adapt to changes or challenge
  
  

Supplemental Info

Physical Job Requirements

Physical Activities

None

Under 1/3

To

2/3

Over

2/3

Physical Activities

None

Under 1/3

To

2/3

Over

2/3

Stand

x

Lift up to 40 pounds

X

Walk

X

Work Indoors

x

Sit

x

Work Outdoors

x

Use hands to finger,

Handle, or feel

x

Normal Vision with or without corrective lenses

Moderate to High Noise Level

Climb or balance

x

Stoop, kneel, crouch, or crawl

x

Talk or hear

x

Taste or Smell

x

Conditions Of Employment

• Subject to post offer, pre-employment drug screen
• Subject to post offer, pre-employment fit for duty examination
• Subject to post offer, pre-employment criminal background check
• Must be at least 18 years of age
  
  

Performance Measurements

• Policies and procedures relevant to Parks and Recreation are understood, followed, and modeled for other employees.
• Effective relations exist with co-workers as well as with the public and complaints are resolved in a timely manner.
• The City’s professional reputation is maintained.
  
  

This Is a Safety Sensitive Position

This job has been classified as a “safety sensitive” position as defined by the United States Department of Transportation drug and alcohol testing regulations, the Oklahoma Standards for Workplace Drug and Alcohol Testing Act and/or Oklahoma Medical Marijuana laws. In this position, you will be subject to drug and alcohol testing, which might include random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a Medical Marijuana license will not excuse you from the testing process, or the consequences of testing positive for Marijuana.

AN EQUAL OPPORTUNITY EMPLOYER

The City Of Ardmore Offers Comprehensive Benefit Package

Vacation, Sick, and Holiday

Medical/Prescription

Dental

Vision

Life/AD&D

LTD

Voluntary Life/AD&D and STD

Flexible Spending Account

Defined Benefit Pension Plan

Deferred Compensation