What are the responsibilities and job description for the ASSISTANT MANAGER - CLUBHOUSE position at City of Ardmore?
JOB
Under minimal supervision, the Assistant Manager helps coordinate and oversee The Clubhouse daily operations, manage party experiences, and train and supervise staff. This new Family Entertainment Center has party rooms/tree-houses, arcade area with plush, full commercial kitchen, soft play area, inside and outside dining area, miniature golf, go karts, Water Wars, zip line, challenge course and area for seasonal ice rink
EXAMPLE OF DUTIES
Assist in recruiting, hiring, training, and evaluating staff Organize, direct, and participate in the daily operations of the Clubhouse Report deficiencies in work performance to The Clubhouse Manager to implement discipline and improvement procedures Manage and adhere to detailed operational practices Train new personnel and reinforce standards Cultivate a team environment that provides exceptional customer service while directing the team to ensure all staff members perform at a consistently high level Provide support to team members during peak periods and when scheduling conflicts arise Provide excellent customer experience through strong customer skills Interact with customers, ensure customer needs are met, complaints are resolved, make confirmation calls, and help ensure service is quick and efficient to create positive guest experiences Assist with inventory and controlling expenses Oversee and maintain secure cash handling procedures Help maintain The Clubhouse appearance and redemption presentation Conduct daily pre-shift walk-through; confirm arrival of scheduled employees, compliance with dress codes, etc. Develop a clear understanding of Parks & Recreation/The Clubhouse programs, policies, and activities; negotiate and resolve sensitive and controversial issues. Assist in monitoring online reviews to ensure guest standards are consistently met and/or improvement of guest experience Maintain a safe, clean, and secure environment for all guests and staff All other duties as assigned.
SUPPLEMENTAL INFORMATION
Physical Job Requirements: Physical ActivitiesNoneUnder 1/3To2/3Over2/3Physical ActivitiesNoneUnder 1/3To2/3Over2/3StandxLift up to 40 poundsXWalkXWork IndoorsxSitxWork OutdoorsxUse hands to finger,Handle, or feelxNormal Vision with or without corrective lensesModerate to High Noise LevelClimb or balancexStoop, kneel, crouch, or crawlxTalk or hearxTaste or SmellxConditions of Employment: Subject to post offer, pre-employment drug screenSubject to post offer, pre-employment fit for duty examination Subject to post offer, pre-employment criminal background checkMust be at least 18 years of agePerformance Measurements: Policies and procedures relevant to Parks and Recreation are understood, followed, and modeled for other employees.Effective relations exist with co-workers as well as with the public and complaints are resolved in a timely manner.The City’s professional reputation is maintained.This is a Safety Sensitive position: This job has been classified as a “safety sensitive” position as defined by the United States Department of Transportation drug and alcohol testing regulations, the Oklahoma Standards for Workplace Drug and Alcohol Testing Act and/or Oklahoma Medical Marijuana laws. In this position, you will be subject to drug and alcohol testing, which might include random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a Medical Marijuana license will not excuse you from the testing process, or the consequences of testing positive for Marijuana.AN EQUAL OPPORTUNITY EMPLOYER
Under minimal supervision, the Assistant Manager helps coordinate and oversee The Clubhouse daily operations, manage party experiences, and train and supervise staff. This new Family Entertainment Center has party rooms/tree-houses, arcade area with plush, full commercial kitchen, soft play area, inside and outside dining area, miniature golf, go karts, Water Wars, zip line, challenge course and area for seasonal ice rink
EXAMPLE OF DUTIES
Assist in recruiting, hiring, training, and evaluating staff Organize, direct, and participate in the daily operations of the Clubhouse Report deficiencies in work performance to The Clubhouse Manager to implement discipline and improvement procedures Manage and adhere to detailed operational practices Train new personnel and reinforce standards Cultivate a team environment that provides exceptional customer service while directing the team to ensure all staff members perform at a consistently high level Provide support to team members during peak periods and when scheduling conflicts arise Provide excellent customer experience through strong customer skills Interact with customers, ensure customer needs are met, complaints are resolved, make confirmation calls, and help ensure service is quick and efficient to create positive guest experiences Assist with inventory and controlling expenses Oversee and maintain secure cash handling procedures Help maintain The Clubhouse appearance and redemption presentation Conduct daily pre-shift walk-through; confirm arrival of scheduled employees, compliance with dress codes, etc. Develop a clear understanding of Parks & Recreation/The Clubhouse programs, policies, and activities; negotiate and resolve sensitive and controversial issues. Assist in monitoring online reviews to ensure guest standards are consistently met and/or improvement of guest experience Maintain a safe, clean, and secure environment for all guests and staff All other duties as assigned.
SUPPLEMENTAL INFORMATION
Physical Job Requirements: Physical ActivitiesNoneUnder 1/3To2/3Over2/3Physical ActivitiesNoneUnder 1/3To2/3Over2/3StandxLift up to 40 poundsXWalkXWork IndoorsxSitxWork OutdoorsxUse hands to finger,Handle, or feelxNormal Vision with or without corrective lensesModerate to High Noise LevelClimb or balancexStoop, kneel, crouch, or crawlxTalk or hearxTaste or SmellxConditions of Employment: Subject to post offer, pre-employment drug screenSubject to post offer, pre-employment fit for duty examination Subject to post offer, pre-employment criminal background checkMust be at least 18 years of agePerformance Measurements: Policies and procedures relevant to Parks and Recreation are understood, followed, and modeled for other employees.Effective relations exist with co-workers as well as with the public and complaints are resolved in a timely manner.The City’s professional reputation is maintained.This is a Safety Sensitive position: This job has been classified as a “safety sensitive” position as defined by the United States Department of Transportation drug and alcohol testing regulations, the Oklahoma Standards for Workplace Drug and Alcohol Testing Act and/or Oklahoma Medical Marijuana laws. In this position, you will be subject to drug and alcohol testing, which might include random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a Medical Marijuana license will not excuse you from the testing process, or the consequences of testing positive for Marijuana.AN EQUAL OPPORTUNITY EMPLOYER
