What are the responsibilities and job description for the Personal Banker position at Area Federal Credit Union?
We are growing and opening a branch in Watertown, SD!
Purpose:
Meet with members of the credit union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for members, resolve issues, and professionally handle the member’s daily needs. Provide a variety of transactional services to members including loan processing, closing, and disbursal. May lead the activities of other Member Service Representatives.
Duties and Responsibilities:
Provide in-person and by-telephone general and specific service-related information concerning credit union products or policies
May reply to email or other electronic requests submitted by members, again providing profession, prompt, efficient, and accurate service and information
Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance. May handle more complex questions and problems for other Member Service Representatives.
Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information for membership.
Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
Process, close and disburse loans.
Educate members on credit union products and services based on member’s needs that are obtained from member interviews and/or review of member’s account.
Up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by Member Service Representatives. Up-to-day and comprehensive knowledge on all related policies and procedures, rules, and regulations.
Provide information on investment alternatives to members wishing to deposit funds with the credit union.
Research accounts for deposit, withdrawal, and loan-payment discrepancies.
Assist members in balancing their accounts.
Assist members in opening certificates of deposits (CDs) and individual retirement accounts (IRAs) and further documentation of deposits/withdrawals.
Perform any and all other duties as assigned by supervisor.
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