Information and Referral Specialist 4 Day Work Week

Job Title: Information and Referral Specialist

Employment Type: Full-Time, Non-exempt; $22.06

Organization: Area Office on Aging of NW Ohio, Inc.

About Us: The Area Office on Aging is dedicated to helping older adults and people with disabilities remain happy, healthy, and at home in the ten counties we serve in Northwestern Ohio (Defiance, Erie, Fulton, Henry, Lucas, Ottawa, Paulding, Sandusky, Williams, and Wood counties).

If you’re passionate about making a positive impact, consider joining the Area Office on Aging. We provide a warm, professional, and family-oriented work environment where you can truly make a difference. For more details about our services, visit our website at www.areaofficeonaging.com.

Essential Job Functions:

• Collect demographic information to enter into the ODA-approved documentation systems.
• Create a remarkable experience for those who call, fax, e-mail, use the live chat website function, or walk into the Area Office on Aging seeking help in living long and independent lives.
• Be knowledgeable about community resources, waiver eligibility criteria, and agency programs to provide accurate information and schedule assessments appropriately.
• Make appropriate referrals to Community Partners and programs within AOOA.
• Print/mail information to individuals and caregivers based on individual requests.
• Demonstrate regular and predictable attendance.
• Utilize agency-provided equipment including dual monitors to use multiple databases simultaneously.
  
  
  

Other Duties and Responsibilities:

• Other duties as assigned by ADRN Supervisor, AVP of Front Door, or VP of LTC.
• Conduct outreach activities to increase awareness of Area Office on Aging services amongst targeted populations at community events, including health fairs.
  
  
  

Authority and Relationships:

• This position has no supervisory authority.
• Reports directly to the Aging Disability and Resource Network Supervisor.
  
  
  

Qualifications:

• Minimum of 3 years experience within an information and referral, customer service environment, or similar setting with appropriate computer skills.
• Knowledge/experience of the aging network preferred.
• Prefer BS or BA in social work, psychology, or mental health.
• Bilingual (Spanish/English) fluency is highly desirable.
  
  
  

Special Requirements and Conditions:

• This position shall be terminated if funding is not available for the Housing Specialist.
• Requires a driver’s license, criminal background check, and drug screen.
• Must work on-site at the Area Office on Aging each day. Remote work from home is not an option for this position.
• The Supervisor/VP/CEO determines workdays/hours.
  
  
  

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, including bilingual and minority candidates.

Weekly Schedule: AOoA is open Monday – Friday from 8:00 am – 5:30 pm.

Benefits:

• Health, Dental & Vision Insurance
• Life Insurance
• 403(B) retirement plans
• Generous Paid Time off
• Mileage Reimbursement at the IRS rate
• Flexible Schedule – Weekends and Holidays off!
• Travel Expenses
• Training/Tuition Reimbursement
  
  
  

Work Location: Toledo, Ohio 43609

Submit resumes to: jobs@areaofficeonaging.com

Human Resources

Area Office on Aging of NW Ohio, Inc.

2155 Arlington Avenue

Toledo, Ohio 43609