What are the responsibilities and job description for the Information and Referral Specialist Housing Team Leader position at Area Office on Aging of Northwestern Ohio, Inc.?
Job Title: Information and Referral Specialist Housing Team Leader
Employment Type: Full-Time, $22.06
Organization: Area Office on Aging of NW Ohio, Inc.
Location: 2155 Arlington Avenue, Toledo, Ohio 43609
About Us: The Area Office on Aging is dedicated to helping older adults and people with disabilities remain happy, healthy, and at home in the ten counties we serve in northwestern Ohio (Defiance, Erie, Fulton, Henry, Lucas, Ottawa, Paulding, Sandusky, Williams, and Wood counties). If you are passionate about making a positive impact, consider joining the Area Office on Aging. We provide a warm, professional, and family-oriented work environment where you can make a difference. For more details about our services, visit our website at www.areaofficeonaging.com.
Essential Job Functions:
- Perform all essential functions listed in the Information and Referral Specialist (Housing) description.
- Serve as the primary contact for walk-ins, and incoming housing-related phone calls, and assist with completing applications requiring in-person assistance.
- Train and mentor all I & R Housing Specialists and supporting team members on housing-related questions.
- Print and mail housing recommendations based on AOOA's website search function on behalf of callers.
- Assist the ADRN Supervisor in disseminating housing calls and covering for planned and unplanned staff leave.
- Create and maintain a shared tracking spreadsheet for housing calls/walk-ins for data entry and statistical analysis.
- Record all contacts for data entry into AOOA-approved documentation systems.
- Act as a liaison between Housing I & R Specialists and other AOOA departments.
- Handle confidential information in accordance with agency policy and applicable laws and regulations.
- Demonstrate regular and predictable attendance.
- Utilize agency-provided equipment, including dual monitors, to use multiple databases simultaneously.
- Maintain reliable transportation, insurance, a valid driver’s license, and the ability to satisfactorily undergo a Motor Vehicle Record Check annually.
Special Requirements & Conditions:
- This position shall be terminated if funding is not available for the Housing Specialist.
- Requires a driver’s license, criminal background check, and drug screen.
- Must work on-site at the Area Office on Aging each day. Remote work from home is not an option for this position.
- Workdays/hours are determined by the Supervisor/VP/CEO.
- Conduct outreach activities to increase awareness of Area Office on Aging services amongst targeted populations at community events, including health fairs.
Qualifications:
- Minimum of one year of experience in housing, information and referral, gerontology, or a related field.
- Knowledge/experience of the aging network preferred.
- Degree in gerontology, disability studies, social work, nursing, public administration, healthcare administration, or a related field preferred.
- Excellent customer service skills.
Weekly Schedule: AOoA is open Monday – Friday from 8:00 am – 5:30 pm.
Benefits:
- Health, Dental & Vision Insurance
- Life Insurance
- 403(B) retirement plans
- Generous Paid Time off
- Mileage Reimbursement at the IRS rate
- Flexible Schedule – Weekends and Holidays off!
- Travel Expenses
- Training/Tuition Reimbursement
Work Location: Toledo, Ohio 43609
Click To Apply
or
Submit resumes to: jobs@areaofficeonaging.com
Human Resources
Area Office on Aging of NW Ohio, Inc.
2155 Arlington Avenue
Toledo, Ohio 43609
Area Office on Aging of NW Ohio, Inc.
2155 Arlington Avenue
Toledo, Ohio 43609
Salary : $22
