Admissions Supervisor

Responsibilities:

• Supervise and provide leadership to intake staff.
• Monitor staff schedules and assignments to ensure adequate coverage for intake services.
• Conduct regular team meetings to address challenges, review processes, and provide updates.
• Provide training and professional development opportunities to enhance staff skills.
• Responsible for all phone and in-person inquiries for triage and admission.
• Coordinate and oversee all aspects of the intake process to maintain a steady workflow and minimize bottlenecks.
• Ensure timely completion of assessments, medical screenings, and initial documentation.
• Monitor waiting times and streamline processes to ensure efficient client flow.
• Collaborate with the admissions team to address barriers to admission promptly.
• Ensure clients are welcome into the facility with compassion and professionalism.
• Address client or family concerns related to the intake process.
• Advocate for client needs while ensuring adherence to policies and procedures.
• Maintain compliance with all OASAS regulations, HIPAA, and facility policies.
• Audit intake files regularly to ensure accuracy, completeness, and compliance.
• Implement quality improvement measures to enhance the intake process.
• Work closely with clinical, medical, and administrative teams to ensure a seamless transition from intake to treatment.
• Act as a liaison between intake staff and other departments.
• Communicate updates and procedural changes to the intake team effectively.
• Develop and update intake protocols and workflows as needed.
• Prepare reports on intake metrics, including admissions volume, processing times, and staff performance.
• Manage intake-related supplies and resources, ensuring availability for smooth operations.

Qualifications:

• Bachelor’s degree in social work, mental health counseling, Healthcare Administration, or a related field.
• Master’s degree preferred.
• Certification or licensure in a related field (e.g., CASAC, LCSW, LMHC) is an asset.
• Minimum 3-5 years of experience in substance use disorder treatment or behavioral health, including supervisory roles.
• Familiarity with OASAS regulations and best practices for SUD intake and admissions.
• Strong leadership and team management abilities.
• Excellent organizational and problem-solving skills.
• Proficient in electronic health record (EHR) systems and documentation standards.
• Strong interpersonal and communication skills, with a client-centered mindset.

Working Conditions:

• Full-time position with flexibility to address team needs during evenings, weekends, or emergencies.
• On-site position requiring interaction with clients, staff, and other departments.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evenings as needed
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $80,000 - $90,000