What are the responsibilities and job description for the Inbound Call Center Assistant position at Arena Management International?
Are you a problem solver with a passion for helping people? Do you thrive in a fast-paced environment where communication and customer service are key? We are seeking a dedicated Inbound Call Center Assistant to join our team in St. Louis . As the first point of contact for customers, you will play a crucial role in providing support, resolving inquiries, and ensuring a seamless customer experience. Key Responsibilities : Customer Support : Answer inbound calls professionally, assisting customers with inquiries, troubleshooting issues, and providing solutions. Order Processing : Process customer orders, returns, and exchanges efficiently while ensuring accuracy. Technical Assistance : Provide basic troubleshooting for products or services and escalate complex issues to the appropriate department. Data Entry & Documentation : Accurately input customer information, call details, and resolutions into the system. Follow-Up Services : Ensure customer satisfaction by following up on unresolved issues or providing additional information as needed. Policy & Product Knowledge : Stay updated on company policies, products, and services to effectively assist customers. Collaboration : Work closely with internal teams to improve customer support processes and share feedback. What We're Looking For : Excellent Communication Skills : Clear verbal and written communication with a customer-first approach. Strong Problem-Solving Ability : Ability to assess customer needs and provide effective solutions. Patience & Empathy : A positive attitude and a professional approach to handling customer concerns. Detail-Oriented : Accuracy in data entry and documentation. Time Management : Ability to handle multiple calls efficiently while maintaining quality service. Tech-Savvy : Comfortable using CRM software, phone systems, and basic computer applications. Team Player : A collaborative mindset with a willingness to contribute to team success. What We Offer : Comprehensive Training : Gain the knowledge and skills needed to excel in the role. Flexible Scheduling : Full-time and part-time shifts available. Supportive Work Environment : Join a team that values collaboration and professional growth. Career Advancement : Opportunities to grow within the company and develop new skills. Competitive Pay & Benefits : Enjoy a great salary with potential performance incentives. If you're ready to make a meaningful impact by helping customers and ensuring their satisfaction, apply today! Join our team as an Inbound Call Center Assistant in St. Louis and be part of a company that values your skills and dedication. Powered by JazzHR
