What are the responsibilities and job description for the Inbound Call Center Assistant position at SB Consultancy?
Are you a friendly, energetic communicator with a passion for helping others? We’re looking for an enthusiastic Inbound Call Center Agent to join our vibrant team! As the voice of our company, you'll be delivering amazing customer service with every call, turning inquiries into positive experiences and making a real impact with each conversation.
If you're someone who thrives in a fast-paced environment, loves problem-solving, and enjoys making others’ day, this role is your perfect match. You'll be a key part of our team, engaging with customers over the phone and ensuring they leave every interaction feeling heard, valued, and supported.
What You’ll Do as an Inbound Call Center Agent:
- Engage with Customers: Be the first friendly voice customers hear! Answer calls, offer helpful info, and provide solutions in a cheerful, professional manner.
- Solve Problems: Resolve customer issues with confidence and efficiency, leaving every caller with a smile.
- Accurate Data Entry: Keep customer info and interactions up-to-date in our systems, ensuring smooth and seamless service.
- Collaborate Across Teams: Work with different teams to tackle complex issues and deliver top-tier customer experiences.
- Exceed Expectations: Aim to go above and beyond with every call—hitting performance goals and customer satisfaction targets!
What We’re Looking for in an Inbound Call Center Agent:
- Clear Communicator: You’ve got the gift of gab, and you can express yourself professionally over the phone (and in writing).
- Customer-Centered Attitude: You truly enjoy helping people, and you’re always looking for ways to make their experience better.
- Organizational Pro: You’re a multitasking master who stays on top of your work without missing a beat.
- Quick Thinker: You can quickly assess situations and come up with solutions, all while staying calm and collected.
- Tech-Savvy: You’re comfortable with computer systems and CRM software (previous call center experience is a plus, but not required).
- Positive Vibes: Your friendly, upbeat attitude builds rapport instantly with customers and teammates alike.
Why You’ll Love Working with Us:
- Competitive Pay & Benefits: Enjoy a competitive salary with health insurance, paid time off, and more!
- Career Growth: We love to promote from within and offer tons of opportunities for professional development and career advancement.
- Awesome Team: Join a supportive, fun team that values your contributions and celebrates success together.
- Flexibility: We offer flexible working hours to fit your lifestyle—whether you’re looking for full-time or part-time!
- Comprehensive Training: You’ll be fully equipped for success with training and ongoing support from our amazing team.
Ready to Make an Impact?
If you're motivated, passionate about customer service, and excited to be part of an energetic, supportive team, we want to hear from you! Apply now and start making a difference as an Inbound Call Center Agent today!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $18 - $22
