Demo

Inbound Call Center Assistant

Arena Management International
Nashville, TN Full Time
POSTED ON 3/6/2025
AVAILABLE BEFORE 6/6/2025

Are you a strong communicator with a passion for helping people? Do you thrive in a fast-paced, team-oriented environment where every call is an opportunity to provide exceptional service? If so, we want to hear from you!

We are looking for a motivated and customer-focused Inbound Call Center Assistant to join our growing team in Nashville . This is an entry-level, office-based role that offers hands-on experience in customer service, problem-solving, and professional development. If you're ready to build a career in a supportive and engaging workplace, this is the perfect opportunity for you.

Why Join Us?

  • Exciting and fast-paced work environment with a collaborative and supportive team.
  • Competitive hourly pay with performance-based incentives.
  • Comprehensive training to set you up for success—no prior experience required.
  • Opportunities for career growth and professional development.
  • Office-based role in a convenient Nashville location with great workplace culture.

What You’ll Do :

  • Handle incoming calls from customers, answering inquiries and providing solutions in a friendly, professional manner.
  • Assist customers with account questions, product information, and service-related concerns .
  • Troubleshoot basic issues and escalate complex cases when necessary.
  • Maintain accurate records and update customer accounts with relevant information.
  • Deliver exceptional service by staying patient, empathetic, and solutions-oriented.
  • Work closely with team members and supervisors to ensure smooth daily operations .
  • What We’re Looking For :

  • Excellent verbal communication skills and a positive, customer-first attitude.
  • Strong problem-solving abilities and a willingness to learn.
  • Ability to multitask and stay organized in a fast-paced setting.
  • Basic computer proficiency and familiarity with CRM systems (training provided).
  • High school diploma or equivalent required.
  • Previous customer service or call center experience is a plus but not required.
  • Ready to Start Your Career?

    If you're eager to gain valuable customer service experience in a dynamic call center environment, apply today! We’re excited to help you grow and succeed in this role.

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