What are the responsibilities and job description for the Sr. Solutions Engineer position at Arena?
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
PTC’s ServiceMax is on a mission : enabling field service teams to keep the world running. A career at PTC’s ServiceMax means unleashing your potential to build, sell, implement and market award-winning products with a #wintogether and #customerobsessed approach. From MRI machines to gym equipment, customers around the globe rely on ServiceMax’s cloud-based software platform to keep these machines – and the world – running, every single day.
We are looking for a Sr. Solution Engineer to join our tight-knit team of field service, CRM and cloud computing experts. We are innovative and competent, and we like to have fun working. We value creativity, passion, hard work, and of course winning. The Senior Solution Engineer (Pre-Sales) will establish a trusted advisor relationship with both our external prospects, customers, partners and internal technical teams. You will collaborate with internal product teams, the global Solution Engineering team and our commercial sales team in the Nordic region, to help drive sales of our enterprise-wide SaaS solution that will transform Field Service operations and increase productivity. In this role, you will be a strong voice for our customers, bringing technical and business requirements back to our product teams helping ensure our solutions continue to meet our customer’s needs.
What You Will Do :
- Establish a deep understanding of our customers’ business and technical needs
- Create a “trusted technical advisor” relationship with our customer’s technologists and internal technical teammates
- Develop a solution architecture framework to support solution selling on an enterprise level. Help to provide vision, define system and application architecture, problem anticipation, and problem-solving ability across the landscape
- Lead change across large platforms / functional areas using technology solutions
- Provide software / hardware technical architecture expertise to ensure proper solution design
- Interface with all Pre-Sales Solutions Engineers globally (and build a community) to train, mentor, and guide through new solution architecture framework
- Provide coverage for key customer-facing events, particularly C-level discussions
- Build a link to a provocative selling model to ensure architecture views are properly integrated
- Shape, drive, and be held accountable for delivering significant strategic initiatives across broad scope / platform(s) in liaison with key stakeholders
- Help prospects and customers to realize the value of the solution you suggest. This is one of the most essential key responsibilities for this role
What You Bring to ServiceMax :
Desired Characteristics :
What ServiceMax Offers You :
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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