What are the responsibilities and job description for the Sr. Solutions Engineer position at Lucid Software?
Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values : innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fortune Best Workplaces in Technology, and the PEOPLE Companies that Care list all for multiple consecutive years. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.
We are looking for a smart, inquisitive, passionate, organized, and creative individual to join the Solution Engineering (SE) team. This role will work directly with the Lucid sales team to accelerate the growth of our thriving suite of products : Lucidchart, Lucidspark, and Lucidscale. As the technical point of contact throughout the sales cycle, you will be essential to Lucid’s success by understanding and demoing the product suite, as well as crafting business solutions that solve real-world problems for our clients.
Responsibilities :
Create and deliver custom technical demos of the Lucid product suite to prospects and customers
Become a respected product expert internally and source of knowledge for customers
Creative and strategic problem-solving to identify and solve inefficiencies in SE team operations
Answer security-related questions and alleviate concerns
Engage frequently with Product and Engineering teams to relay customer challenges and successes
Other duties as assigned
Requirements :
5 years of relevant experience (as a Solutions Engineer, Solutions Consultant, or other similar technical sales position)
Peers would describe you as passionate, technical, hard-working, fun to be around, and someone who takes initiative
Demonstrate interest in customer success
Excellent written & verbal communication skills, including presentation acumen
Detail-oriented, organized, and a good team player
Bias towards finding solutions vs. shutting down ideas
Can relate to Lucid Software's products and culture
Can easily thrive working in a fast-paced, start-up-type environment
Experience working in a customer-facing environment
Preferred Qualifications :
Experience working in a customer-facing role, in sales, or at a SaaS company
Experience with coding, Excel formulas, or other technical software tools.
Familiarity with Cloud Networking Architecture or Information Security is a plus
Design savvy and familiar with current UX design trends
Experience with SCRUM / Agile methodologies
LI-MG1 #LI-Remote
We welcome diversity at Lucid and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. We honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, our employees and our products. Lucid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email : talentacquisition@lucid.co.
