What are the responsibilities and job description for the AreteTechnologies Inc is hiring: AV/Video Tech Support in Richmond position at AreteTechnologies Inc?
Arete Technologies, Inc. offers a set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost-saving solutions to the clients.
We understand the business requirements in the present-day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemes and unconventional channels to provide one-stop solutions for all your workforce needs.
Our team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on a 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, and Web Development providing unexcelled services and focusing on both the employers and employees.
Job Description
Description :
IT Support Technician to provide Audio Visual (AV), Video Teleconferencing (VTC), and end user support services.
DUTIES AND RESPONSIBILITIES :
- Provides technical support for VTC conference call monitoring, performance reports, troubleshooting of AV / VTC issues and audio / video conferencing related issues.
- Install and configure VTC codec equipment and support of desktop or room-based VTC suites.
- Upgrade current software and hardware already in operation.
- Works directly with customers to assist in setup / break down and operation of electronic presentations via audio / video conference equipment.
- Works directly with customers to assist in managing and fixing desktop, laptop, tablet, mobile device and printer issues.
- Schedule, setup, monitor point-to-point, multi-point, dry run, and ad-hoc audio / video conference.
- Performs video camera and audio recordings.
- Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences as video production team.
- Sets up and operates audio system for live events and ceremonies, and assist video production requirement.
- Train techs and end users to operate AV / VTC equipment.
- Conducts site surveys to establish AV / VTC equipment customer requirements.
- Must be able to lift and / or carry no more than 50 pounds of AV / VTC equipment.
- Job requires some travel and overnight stays.
REQUIRED EXPERIENCE :
REQUIRED SKILLS :
CERTIFICATIONS DESIRED :
Skill
Install and configure VTC codec equipment and support of desktop or room based VTC suites.
High Level of Customer Service.
Qualifications
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