Director, SIU & Compliance

 At Argo Group, you can make a direct impact while working in an organization small enough to be agile and big enough to make a difference. We ask you to bring a growth mindset and a desire to share your unique perspective with our dynamic teams.

Argo Group, a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market, offers a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients. We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.
 

A Brief Overview

We are looking for a highly capable Director of SIU & Compliance to join our team and work from any Argo Group office.   We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to The SVP of Claims, Legal, based in Chicago.  This role will oversee the SIU State Compliance function for Argo US Claims and will also lead a team to assist in other key Shared Services functions.

The primary duties and responsibilities of the role are:

• Successfully supervise and provide training, mentoring, and technical oversight to a small team of SIU professionals.  Management of the team includes:
  • Ensuring performance objectives and metrics are in place and being met to support and meet department goals.
  • Providing direction, leadership and training.
  • Providing advice and oversight into insurance fraud strategies.
  • Working closely with claims adjusters, SIU staff, and outside vendors, law enforcement, and other state agencies to identify insurance fraud and recover and claims expenditures fraudulently billed/claimed.
  • Managing expenditures for the team to budget / plan.
  • Supporting the selection process to hire and retain SIU professionals that consistently demonstrate appropriate technical expertise, maturity and a professional commitment to excellence and customer service.
• Using your extensive knowledge in investigations and compliance work with limited oversight under broad management direction, manage all SIU state compliance including all annual state filings.
• Responsible for coordination and tracking of SIU new hire training, SIU annual training and CA Fair Claims Act training. Lead in the development of training modules.
• Conducting detailed information gathering, analysis and investigation to find solutions to issues that are numerous and undefined and have a major impact on departmental results.
• Monitor the quality of SIU work performed by TPAs adjusting claims for US programs.
• Lead Argo licensing and continued education programs.
• Assist Argo Legal with State audit requests and partner in coordination or response to audits and inquires.
• Serve as subject matter expert for state compliance research and provide compliance related updates to leadership.
• Act as a subject matter expert for claims adjusters by answering questions regarding state compliance concerns.
• Oversee liaison function for US Claims on IT related matters and projects. This will not require IT skills, but excellent organization skills and a commitment to problem solving.
• Identifies issues and applies creative solutions which result in the best financial outcome.

Core qualifications and requirements for this position include:

• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• A specialized knowledge of SIU typically achieved through:
  •  A minimum of seven years’ experience managing the SIU function in a commercial claims environment.
  • A bachelor’s degree from an accredited university.  Four additional years of related experience may be substituted in lieu of a degree.
• Independent decision maker – takes full responsibility for making decisions keeping risk and compliance at the center of the process. Makes decisions with data driven tools and information.
• A strong focus on execution in getting things done right.  Proven ability to consistently produce and deliver expected results to all stakeholders by:
  • Finding a way to achieve success through adversity.
  • Being solution (not problem) focused
  • Thinking with a global mindset first.
• Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly.
• Strong focus on selection – determined to have the right people who do the best job.  Has a reputation for his/her ability to identify, attract, and hire talented people.
• A team builder, someone who understands that success is dependent upon the performance of the team and not individual team members.  Creates strong morale and spirit within the team: shares wins and celebrates success as a team
• Dedicated to developing talent.  Understands and is committed to teaching technical skills and developing people so that they realize their full potential.
• Ability to establish mentoring relationships with key employees and participates in the development of succession and training plans for all positions.  Empowers others by driving decision-making, authority, and resources to trusted employees and providing stretch assignments.
• Ability to identify and resolve conflicts in a timely, objective manner, using sound judgment to reach a solution.
• Demonstrates active listening and proactive communication by listening first, and then preparing carefully before engaging in conversation to communicate well thought out feedback.
• Shows care and concern by expressing curiosity authentically, being self-aware, constantly engaging input from others, and collaborating with ease.
• Ability to build rapport and foster collaborative, productive relationships with business partners and organizational peers with a focus on timely and meaningful exchanges of information and providing value-added solutions.
• The courage to offer and support others to express different opinions and ideas, regardless of popularity or immediate acceptable.
• Excellent evaluation and strategic skills required.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO.
• Must work independently and demonstrate the ability to exercise sound judgment.
• Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
• Exhibit natural and intellectual curiosity. Consistently considers all options and is not governed by conventional thinking.
• Proficient in MS Office Suite and other business-related software.
• Polished and professional written and verbal communication skills.
• The ability to read and write English fluently is required.
• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

• Chicago and Los Angeles metro area Pay Range: $148,100 - $177,700

How We Work - Our Employee Values

Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.  
 

We are committed to:

• Demonstrate entrepreneurial spirit:
  • Get the job done in a non-bureaucratic, resourceful manner.
  • Create a culture of accountability ensuring the delivery of world-class products and services.
• Do the right thing:
  • Act with integrity always.
  • Adhere to the commitments set forth in the Argo Group Environmental, Social and Governance program.
• Collaborate:
  • Create an open and transparent environment in which diverse experience, skill sets, and individuals can team together to drive optimal outcomes.
  • Encourage and include unique perspectives at all times.
• Respect each other:
  • Create an environment that promotes dialogue, mutual support and cooperation between and among all, where people are fun to be around, proud of what they do, and willing to achieve beyond normal expectations.

Physical Demands
Unless otherwise specified below as an essential function of the job, this role generally operates within a standard office environment requiring the use of a PC and other related office equipment.
 

About Working in Claims at Argo Group
Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.
Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is.
We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.
 

Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.
 

We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

How We Work - Our Employee Values
Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.
We are committed to:
 

• Demonstrate entrepreneurial spirit:
  • Get the job done in a non-bureaucratic, resourceful manner.
  • Create a culture of accountability ensuring the delivery of world-class products and services.
• Do the right thing:
  • Act with integrity always.
  • Adhere to the commitments set forth in the Argo Group Environmental, Social and Governance program.
• Collaborate:
  • Create an open and transparent environment in which diverse experience, skill sets, and individuals can team together to drive optimal outcomes
  • Encourage and include unique perspectives at all times.
• Respect each other:
  • Create an environment that promotes dialogue, mutual support and cooperation between and among all, where people are fun to be around, proud of what they do, and willing to achieve beyond normal expectations.

Salary : $148,100 - $177,700