What are the responsibilities and job description for the Lead Assistant - Underwriting Operations position at Argo Group?
A Brief Overview
We are looking for a highly capable Lead Assistant - Underwriting Operations to join our team and work from our Rockwood office. This role is responsible to oversee and assist the Underwriting Assistants. The underwriting administrative services supervisor position is a mid-level position with managerial duties. This position includes a high level of contact with Rockwood agents and policyholders.
The role will work onsite (5 days per week) at our Rockwood, PA office.
Responsibilities:
- Training, supervision mentoring and coaching underwriting assistants and support staff involved in underwriting functions.
- Oversee the work product of the underwriting assistants.
- Keep and maintain procedure manuals outlining the functions performed by the underwriting assistants.
- Manage third party relationships and monitor performance
- Support underwriters with new business to include the set-up of new business applications in Rockwood’s policy admin system and ImageRight, indexing, logging, tracking, and documentation of the process.
- Support underwriters with existing policies with various service-oriented tasks.
- Process tasks related to applications, new business, and existing business in ImageRight.
- Process, assemble, and review policies.
- Directly interact with customers to provide requested information as assigned by management.
- Manage Online Payroll Reporting system, from account set-up to final processing
- Manage all general underwriting inbound calls as well as company main line.
- Manage underwriting general email account.
- Manage company forms library, including implementation and retirement of forms.
- Complete projects as assigned by CUO
- Manage and execute policyholder coverage notifications across the portfolio.
- Manage all payroll reports, including delinquency monitoring, and cancellation processing.
Qualifications:
- Supervisory experience, preferred
- Strong oral and written communication skills
- Detail oriented with initiative and the ability to work independently in a fast-paced environment
- Excellent analytical skills
- Proficient in the use of computer programs, including Word, Excel and Outlook
WORKING CONDITIONS
- 99% of the time this position is a general office environment.
- 1% of the time may involve travel for business related function.
PHYSICAL REQUIREMENTS
- Standing
- Walking
- Sitting – 90 % Processing tasks.
- Lifting
- Carrying
- Reaching
- Seeing
- Speaking
- Hearing
- Stooping
- Kneeling
