What are the responsibilities and job description for the Lead Assistant - Underwriting Operations position at Argonaut Management Services, Inc?
Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We're an innovative organization that's small enough to be agile and big enough to make a difference in our industry.
Our collaborative workplace is continuously evolving to ensure all employees feel:
- Comfortable bringing their whole selves to work.
- Confident that they will be treated respectfully.
- Recognized for their performance and provided with equal opportunities to succeed.
At Argo, skill meets opportunity. If you're wired to raise your hand and ask, "Where can I help?", you'll thrive with us.
A Brief Overview
We are looking for a highly capable Lead Assistant - Underwriting Operationsto join our team and work from our Rockwood office. This role is responsible to oversee and assist the Underwriting Assistants. The underwriting administrative services supervisor position is a mid-level position with managerial duties. This position includes a high level of contact with Rockwood agents and policyholders.
The role will work onsite (5 days per week) at our Rockwood, PA office.
Responsibilities:
- Training, supervision mentoring and coaching underwriting assistants and support staff involved in underwriting functions.
- Oversee the work product of the underwriting assistants.
- Keep and maintain procedure manuals outlining the functions performed by the underwriting assistants.
- Manage third party relationships and monitor performance
- Support underwriters with new business to include the set-up of new business applications in Rockwood's policy admin system and ImageRight, indexing, logging, tracking, and documentation of the process.
- Support underwriters with existing policies with various service-oriented tasks.
- Process tasks related to applications, new business, and existing business in ImageRight.
- Process, assemble, and review policies.
- Directly interact with customers to provide requested information as assigned by management.
- Manage Online Payroll Reporting system, from account set-up to final processing
- Manage all general underwriting inbound calls as well as company main line.
- Manage underwriting general email account.
- Manage company forms library, including implementation and retirement of forms.
- Complete projects as assigned by CUO
- Manage and execute policyholder coverage notifications across the portfolio.
- Manage all payroll reports, including delinquency monitoring, and cancellation processing.
Qualifications:
- Supervisory experience, preferred
- Strong oral and written communication skills
- Detail oriented with initiative and the ability to work independently in a fast-paced environment
- Excellent analytical skills
- Proficient in the use of computer programs, including Word, Excel and Outlook
WORKING CONDITIONS
- 99% of the time this position is a general office environment.
- 1% of the time may involve travel for business related function.
PHYSICAL REQUIREMENTS
- Standing
- Walking
- Sitting - 90 % Processing tasks.
- Lifting
- Carrying
- Reaching
- Seeing
- Speaking
- Hearing
- Stooping
- Kneeling
PLEASE NOTE: At this time, Argo Group will not sponsor an applicant for employment authorization for this position.
If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400.
To all recruitment agencies: Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes.
Argo Group International Holdings, Inc. ("Argo" or the "Company") is a wholly owned subsidiary of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. Argo, with over $8 billion of assets on its balance sheet, is a leading underwriter of specialty insurance products in the property and casualty (P&C) market, working with independent agents, wholesale brokers, and retail brokerage partners to deliver collaborative solutions for niche markets.
BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions. BWS is backed by Brookfield Corporation, a leading global investment firm whose asset management business manages more than $1 trillion in assets as of September 30, 2024.
We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.
The collection of your personal information is subject to our HR Privacy Notice
Our Benefits
Developing our employees professionally and personally strengthens our organization.
Argo Group offers an attractive Total Rewards package that includes:
- A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing.
- Workplace policies that support employee well-being include flex time and floating holidays.
- Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs. In addition to traditional health and wellness plans, benefits include dental, disability, life insurance, medical, and vision insurance, matching 401(k) retirement savings, generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays and a paid voluntary day), paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military (up to 14 days) leave, employee assistance program (EAP), and an array of voluntary benefits.
- Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development -Trainingmagazine lists Argo among the Training "Top 125" Companies. Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.
- An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development.
- Active community outreach and volunteer programs.
- A generous Employee Referral program that results in approximately 25% of all new hires annually.
