What are the responsibilities and job description for the Quality Assurance Analyst (Richardson, TX) position at ARGO?
ARGO is a leading provider of software and analytics solutions for both the financial services and healthcare industries. ARGO transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics.
QUALITY ASSURANCE ANALYST
JOB SUMMARY
The Quality Assurance Analyst is responsible for supporting application and system software testing to ensure accuracy, quality, and compliance with standards. This role involves monitoring key performance indicators (KPIs), adhering to processes, ensuring team accountability, and contributing to root cause analysis. Collaboration with both business and technology teams is essential to understand and clarify business requirements, implement comprehensive test strategies, execute and evaluate test results, and support internal and external projects with test cases.
TIME ALLOCATION
- Facilitate Testing Activities: 30%
- Test Plan Creation and Execution: 25%
- Analyze Requirements and Design Documents: 15%
- Develop and Execute Test Scripts: 15%
- Capture and Review Log Files: 5%
- User Acceptance Testing (UAT): 5%
- Adopt Emerging Technologies: 3%
- Travel and Additional Duties: 2%
OUTCOME/VALUE ADD
The Quality Assurance Analyst ensures that ARGO’s software products meet the highest standards of reliability and accuracy, directly impacting customer satisfaction and risk mitigation. By executing thorough test plans, identifying defects, and analyzing requirements, the Analyst plays a crucial role in delivering high-quality solutions that enhance customer satisfaction and strengthen ARGO’s reputation for excellence.
PRODUCT SUMMARY
ARGO is a mission-driven software company delivering advanced business practices through technology and analytics to financial services and healthcare customers. ARGO’s solutions encompass financial products such as Fraud Detection, Teller Payment Systems, Lending, and Omni-channel Delivery, as well as healthcare solutions including Behavioral Health, Utilization Review, Patient Identity Matching/EMR, and Patient Financing.
EXPECTED WORK AND PERFORMANCE (ESSENTIAL FUNCTIONS)
Job duties and responsibilities include but are not limited to:
- Facilitate Testing Activities: Reduce risk, eliminate waste, identify defects, and provide insights for project and product decision-makers.
- Project Leadership: Lead testing efforts for specific projects and assist with multiple projects at various stages simultaneously.
- Test Planning and Execution: Participate in creating test plans, generating valid test data, and executing test cases to ensure software quality before client release.
- Requirements Analysis: Review requirements and design documents for gaps or ambiguities and recommend quality improvements.
- Product Knowledge: Demonstrate proficiency in understanding the line of business and product template quality.
- Test Scripts: Develop and execute test scripts, manage test data preparation, and lead confirmation testing.
- Log Files: Capture and review log and trace files; SQL experience is a plus.
- User Acceptance Testing (UAT): Apply knowledge of client value and quality to facilitate successful UAT.
- Travel: Ability to travel up to 10%.
- Emerging Technologies: Adopt and apply emerging technologies in software quality, such as AI and LLM tools.
QUALIFICATIONS
- Education: Bachelor’s degree in a technical field or equivalent professional, practical, or military experience.
- Experience: 2 years of professional experience, including at least 1 year in software testing.
- Industry Experience: Practical experience in financial services or healthcare.
- Tools: Familiarity with industry-standard test management tools, such as Xray Enterprise, and workflow management tools like Jira.
REQUIRED SKILLS/EXPERIENCE/KNOWLEDGE
- Testing Knowledge: Working knowledge of testing approaches and techniques.
- Analytical Skills: Strong analytical and problem-solving skills, with effective verbal and written communication.
- SDLC Understanding: Basic knowledge of deliverables and testing processes throughout the Software Development Life Cycle (SDLC).
- Technical Proficiency: Proficient in software applications and technology.
- Teamwork: Ability to work collaboratively in a team and independently with minimal supervision.
- Standards Knowledge: Basic understanding of company and department standards.
- Value Understanding: Awareness of ARGO’s quality services and their impact on revenue and customer value.
PREFERRED SKILLS/EXPERIENCE/KNOWLEDGE
- SQL Proficiency: Experience with SQL for querying and validating database information.
- Automation Tools: Experience with automated testing tools and frameworks.
- Emerging Technologies: Exposure to AI and machine learning in quality assurance.
- Methodologies: Ability to work with Agile or other iterative development methodologies.
ALIGNING TO ARGO VALUE CHAIN
As a Quality Assurance Analyst at ARGO, this role is integral to the Product category of our CRP3 value chain. By meticulously testing and validating software products, the Analyst ensures each release adheres to the highest quality standards, directly enhancing product excellence and customer satisfaction. Their work in identifying and addressing defects, analyzing requirements, and supporting UAT contributes to ARGO’s market position, driving innovation and ensuring competitive, effective solutions.
ATTENDANCE/WORK LOCATION
The position is based in our Richardson, TX office. Daily physical presence is required for interaction with co-workers, attending meetings, and project collaboration. The position is full-time, Monday to Friday, 9:00 AM to 6:00 PM.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand, walk, sit, operate computer equipment, and communicate with employees and customers. The role involves exchanging accurate information, evaluating, editing, revising, updating, and providing solutions to critical issues.
DISCLAIMER
This job description does not restrict management’s right to assign or reassign duties and responsibilities at any time.
ADDITIONAL REQUIREMENTS:
Applicants for U.S. or Canadian based positions with ARGO must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available at this time for ARGO positions.
Pre-employment background screening will be conducted.
Department: Quality Assurance
This is a full time position
