Technical Communicator Supervisor (Richardson, TX)

ARGO is a leading provider of software and analytics solutions for both the financial services and healthcare industries. ARGO transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics.

JOB SUMMARY
The Technical Communicator Supervisor is responsible for leading a team in the analysis, development, and management of ARGO documentation for customer delivery and implementation projects. This role ensures the creation of high-quality, user-centric documentation that effectively communicates complex technical details to both internal teams and end-users.

TIME ALLOCATION
•    Team Leadership, Management, and Administrative Tasks: 30%
•    Content Creation, Writing, Editing, Research, and Collaboration: 60%
•    Documentation Management: 5%
•    Training and Knowledge Sharing: 5%

OUTCOME/VALUE ADD
At ARGO, the Technical Communicator Supervisor significantly enhances our software development process by overseeing the creation of clear, precise documentation. Their expertise ensures that complex technical details are effectively communicated, reducing misunderstandings and support requests. By collaborating with developers and product managers, they keep documentation up to date with the latest software changes, improving overall product quality and user experience. This streamlined approach boosts operational efficiency and elevates customer satisfaction by providing accessible, accurate information that supports successful software adoption and usage.

EXPECTED WORK AND PERFORMANCE (ESSENTIAL FUNCTIONS)

• Develop Documentation Plans: Create documentation plans and schedules for identified projects, ensuring alignment with product release dates and client deliverables.
• Team Management: Supervise and mentor a team of technical communicators, fostering a collaborative environment and ensuring adherence to quality standards.
• Information Gathering: Gather and analyze technical and product information from various sources (e.g., product demonstrations, project tracking systems, interviews) to document new or changing product functionality.
• Project Management: Manage documentation projects effectively to meet deadlines and quality standards, proactively addressing project issues and scope changes.
• Collaboration with SMEs: Work with ARGO subject matter experts (SMEs) and internal groups to develop and maintain documentation that meets established quality metrics.
• Documentation Standards: Ensure compliance with the ARGO Corporate Communications Style Guide and best practices in documentation development and maintenance.
• User Feedback: Solicit feedback to measure documentation effectiveness and conduct user/task analysis to determine documentation requirements.
• Peer Reviews: Perform peer reviews to ensure documentation is accurate, relevant, concise, and user-friendly.
• Continuous Improvement: Support and apply effective documentation practices, including the use and improvement of processes, procedures, templates, and standards.

QUALIFICATIONS

• Education: Bachelor’s Degree in technical communication, journalism, computer science, or a related field preferred. Relevant experience in a software development environment may substitute for educational requirements.
• Work Experience: Minimum of 8 years of experience as a technical communicator, with demonstrated proficiency in leadership and project management.
• Industry Experience: Experience in software development environments is Required. 

REQUIRED SKILLS/EXPERIENCE/KNOWLEDGE

• Leadership: Proven ability to lead and manage a team effectively.
• Writing and Editing: Exceptional communication skills for conveying information to diverse audiences. Provide excellent editing skills through grammar, tone, voice, and usage.
• Technical Communication Standards: Strong understanding of technical communication processes and best practices.
• Information Organization: Ability to arrange and classify information effectively.
• Analytical Skills: Critical evaluation of information from multiple sources and ability to simplify complex concepts.
• Interpersonal Skills: Strong negotiation and conflict resolution skills among project stakeholders.
• Advanced Tools: Experience with Microsoft Word and MadCap Flare (or similar content development tools).

PREFERRED SKILLS/EXPERIENCE/KNOWLEDGE

• Tools: Experience with Adobe Acrobat, Microsoft tools (such as PowerPoint, Visio, and Excel), and Jira.
• Computer Knowledge: Familiarity with HTML.
• UX/UI Principles: Understanding of user experience principles for designing user-friendly documentation layouts.
• Domain Knowledge: Experience in banking, financial services, or healthcare is a plus.

ATTENDANCE/WORK LOCATION
The position is based in our Richardson, TX office. Daily physical presence in the office is required for interaction with co-workers, attending meetings, and for collaboration on projects. 

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand, walk, sit stationary, and constantly operate computer keyboards and office equipment and  The employee is required to regularly communicate with other employees and/or customers (must be able to exchange accurate information in various situations)  The employee is required to evaluate, edit, revise, update, and provide solutions to critical data development and solutions.  

DISCLAIMER
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
 

ADDITIONAL REQUIREMENTS:
Applicants for U.S. or Canadian based positions with ARGO must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available at this time for ARGO positions.

Pre-employment background screening will be conducted.

Department: Corporate Communications
This is a management position
This is a full time position