What are the responsibilities and job description for the Recovery Support Specialist position at Argon Agency?
Benefits:
Key Responsibilities:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Wellness resources
Key Responsibilities:
- Prepare new patient files and update existing patient records.
- Retrieve medical records for patients and staff upon request.
- Maintain accurate and timely documentation of all patient encounters and complete reporting requirements according to organization standards.
- Establishes close relationships with patients, building rapport and trust with patients in an empathetic manner.
- Establish and maintain relationships with affiliate providers.
- Communicate with the Care Team (providers, affiliate providers and Care Team staff) to discuss patient care issues and needs and how best to facilitate care services.
- Maintain strict confidentiality in accordance with department and organizational policies.
- Develop rapport and trust with patients to foster a safe and supportive environment.
- Assist patients in setting recovery goals and provide encouragement throughout their journey.
- Discharge Planning
- Assist in managing crisis situations by de-escalating conflicts and addressing challenging behaviors, utilizing therapeutic techniques.
- Other duties as assigned.
- High School Diploma, or GED - Required.
- At least 1 year of customer service experience, preferably in a healthcare setting
- Ability to demonstrate effective organizational and time-management skills.
- Demonstrates excellent oral and written communication skills.
- Demonstrates knowledge of basic computer skills
- Ability to problem-solve and multi-task in the work environment.
- Demonstrates Proficiency in Verbal & Written Communication Skills.
- Knowledge of State & Federal Statutes Regarding Patient Confidentiality Laws.
- Knowledge of Drug-Free Workplace Policies and Procedures.
- Knowledge of Workplace Violence.
- Knowledge of Corporate Integrity & Compliance Program.
- 8 hour shift
- Weekends as needed
