IT Quality Assurance Lead

Founded in 1986, Arhaus is a growing lifestyle brand and omnichannel retailer of premium home furnishings. Through a differentiated proprietary model that directly designs and sources products from leading manufacturers and artisans around the world, Arhaus offers an exclusive assortment of heirloom quality products that are sustainably sourced, lovingly made, and built to last. With more than 100 showroom and design studio locations across the United States, a team of interior designers providing complimentary in-home design services, and robust online and e-commerce capabilities, Arhaus is known for innovative design, responsible sourcing, and client-first service. For more information, please visit www.arhaus.com.

The IT Quality Assurance (QA) Lead will oversee the activity of the offshore QA team. They are responsible for overall QA processes, methodologies and test strategy improvements including developing, implementing, and maintaining a system of quality and reliability testing, resource planning, and hiring for the testing of the organization’s IT systems, products and/or development processes. The QA Lead Monitors overall QA objectives and deliverables to end customers based on quality standards. This position is based on-site at our Corporate Office in Boston Heights, Ohio.

Essential Duties & Responsibilities:

• Build a comprehensive working knowledge of entire end-to-end systems and processes to support all testing needs.
• Establish, maintain and oversee all aspects of QA processes and methodologies to ensure effectiveness and alignment with industry best practices and Sarbanes-Oxley (SOX) compliance. Maintains compliance with internal controls as required.
• Identifies and sets appropriate quality standards goals and KPIs for quality across organization and all initiatives.
• Coordinates and facilitates testing activities with the QA Team, IT Leads and key business partners, Third-Party subject matter experts, and stakeholders, including environment set up, installation, test case preparation, and execution.

Supervisory Responsibilities:

• Onboards offshore quality assurance staff.
• Facilitate and lead QA team meetings.
• Lead QA team on overall testing activities, approaches and strategies, working with offshore team to oversee the daily workflow and schedules of the QA staff and testing initiatives.
• Conducts performance evaluations that are timely and constructive.
• Provides support to QA team on systems, policies, procedures and core processes.
• Handles discipline and termination of employees in accordance with company policy.

Requirements:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills, ability to build trusted partnerships across organization.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Knowledge of quality assurance terminology, methods, and tools

Educational/Experience Requirements:

• Bachelor’s degree in Business, Engineering or equivalent related experience.
• Three to five years of experience in related testing field required with lead or supervisory experience required
• Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor related to the Retail industry preferred.
• Retail or Supply Chain experience preferred

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.