Store Transfer Specialist

Founded in 1986, Arhaus is a growing lifestyle brand and omnichannel retailer of premium home furnishings. Through a differentiated proprietary model that directly designs and sources products from leading manufacturers and artisans around the world, Arhaus offers an exclusive assortment of heirloom quality products that are sustainably sourced, lovingly made, and built to last. With more than 100 showroom and design studio locations across the United States, a team of interior designers providing complimentary in-home design services, and robust online and e-commerce capabilities, Arhaus is known for innovative design, responsible sourcing, and client-first service.

The Store Transfer Specialist is responsible for the systemic movement of inventory between our DCs, internal departments, and stores. They communicate with internal merchandising, visual, and buying partners to coordinate product arrival to the stores for floor set and biweekly transfers. They work with the new store opening team to determine the schedule and confirmation of product shipping to the store. They work with mock stores, photos, and sample rooms to manifest transfers for internal shipping. They focus on providing the highest levels of cross-functional partner satisfaction and production efficiencies.

Essential Duties and Responsibilities:

• Process store transfers: Process all store stock and customer pick-up orders to the store biweekly. Send confirmation of the product the store should expect to the visual team. Work with visuals to make any changes prior to finalizing the manifest. Build a manifest and communicate with the distribution center's outbound teams. Reassign/scrub locations for the warehouse. Confirm all transfers have been sent as expected.
• Process transfers for new store openings: Confirm delivery schedule for new stores. Check all transfers written for the correct dates. Follow new store logistics SOP for communicating and double-checking transfers. Send pick lists to the warehouse. Validate no open transfers left behind. Confirm final pieces with visuals before store opening day.
• Process internal transfers and DC to DC transfers: Manifest transfers for inventory movement between distribution centers. Work with cross-functional partners in the photo, mock store, and sample room to support the quick turnaround of transfer products. Research failed orders in Manhattan. Relentlessly ensure all requested pieces ship systemically correctly.

Competencies:

• Adapts to change quickly and easily and performs effectively during times of change; demonstrates the ability to multi-task and manages competing priorities effectively.
• Builds respectful and effective working relationships; collaborates with others to achieve common goals
• Strives to meet or exceed the expectations of internal and external customer standards
• Demonstrates initiative by acting as a self-starter; takes on increased responsibility to enhance one’s contribution
• Displays a high degree of integrity honesty and takes responsibility for one’s own actions; shows consistency between words and actions

Education, Experience, and Other Qualifications:

• Education: High school diploma; College degree preferred
• Years of experience: Some customer service experience preferred
• A valid Driver’s license is required
• Computer proficiency: Working knowledge of computer programs
• Understanding of general work practices in warehousing and distribution, including order processing, picking, and shipping processes and procedures.
• Dedicated to business and allow flexibility with work hours if necessary

Essential Functions of the Position:

• Performing tasks using a computer and telephone daily
• Repetitive processing steps.
• Maintain confidentiality of customer’s information.
• Always willing to adapt to change and keep an open mind to training
• Consistent regular scheduled attendance is considered an essential function of this job.

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.