What are the responsibilities and job description for the Client Care Content Creator Job at Arhaus in Hudson position at Arhaus?
Location : Corp South Building
100 E Hines Hill Rd
Boston Heights, OH 44236, USA
Arhaus was founded in 1986 on a simple idea : Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.
We are seeking a Content Creator to join our Client Care Team. The ideal candidate is passionate about creating strategic communication and has experience developing department and organization tools that support the company’s brand and vision. Location : On-Site
Responsibilities :
- Research and write detailed daily, weekly and monthly communication to be used within the Client Care team.
- Create team presentations, directives and SOP’s with an on-brand flair.
- Develop content aligned with team needs by working closely with the Client Care team and other partners cross-functionally.
- Experience in graphic design to create required resources.
- Understanding needs for audience and industry; customer first relationships and day-to-day challenges.
- Support the improvement and creation of training & education materials to be leveraged by the Client Care team as well as cross-functional partners.
- Support the development of a single web-based platform as a single source of truth for the Client Care team.
- Identify opportunities to improve departmental and organizational processes rooted in communication deficiencies.
- Adhere to company communication standards and create brand consistency for all Client Care presentation tools and collateral.
- Other duties as needed to help support the team.
Requirements and Competencies :
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
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