Manager of North American Upholstery, Quality Manufacturing

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

As the Manager of North American Upholstery – Quality Manufacturing this individual will be the conduit between the Quality/ North American Manufacturing departments and external vendors. They will be responsible for identifying and addressing known risks related to design issues, production viability, based on concept and design direction from Corporate. The Manager of North American Upholstery – Quality Manufacturing will function as an extension of the corporate teams, helping to drive the process across the Arhaus North American UPH vendor base. They will be involved in PD, Quality and Manufacturing meetings and be able to articulate and represent the cross functional departments as it relates to facilitating production efficiencies, quality processes and assurances, and with ensuring intended design integrity.

Key fundamental skill sets for this role will be:

• Responsible for documenting observed risks as it pertains to design, construction, materials (fabrics/leathers), consistent manufacturing defects, etc. that could be perceived as quality issues and potentially drive up returns and exchanges in the future.
• Capture and clearly communicate to teams in Ohio and North American upholstery vendors any known risk associated with manufacturing and customer perception.
• Partner with, and communicate as needed with Stores, Concierge, Product Development, Buying, and Distribution teams on potential items that could be perceived as quality issues once mass production has commenced.
• Respond to quality issues that are presented from stores, concierge, etc.
• Drive execution from initial product sample development through the first production sample. Ensure design integrity and quality standards are maintained throughout and own setting up meetings between TB Arhaus, HQ PD and Arhaus QA to compare the pilot run.
• Review and compare the first production sample to the documentation of the new product sample, identifying any variances for resolution, and subsequently approve the first production sample.
• Perform inspections on the initial production run and subsequent purchase orders/production as required. Compile thorough reports documenting both compliant and non-compliant instances observed during these inspections.
• Establish processes to capture agreed upon specs, keep samples and any other materials needed for Product Development into production steps.
• Identify and report any specific product call outs/challenges that can translate into training / performance improvement for stores, marketing and QC/QA teams.

Requirements:

• North American travel required.
• 10 years of related work experience in domestic and international manufacturing, product development and vendor management.
• Must be proficient in Microsoft Excel, specifically in using functions, pivot tables, and data analysis.
• Must be proficient in Microsoft PowerPoint.
• Must have strong organizational skills and be able to balance various tasks/projects.
• Must have strong verbal and written communication skills.
• Must have strong analytical and problem-solving skills.
• Must have a high level of ethics, integrity, judgment, and confidentiality.

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.