Clinical Field Team Leader - Podiatry

Job Type

Full-time

Description

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

The Position

This position is responsible for creating/maintaining an environment of support within clinical teams. They work with our clinical teams at all levels to ensure that we are delivering treatment at the required pace and in a customer focused way. This position focuses on operations team management, problem solving, collaborating with CSM’s on field team coverage, field team interviewing, training, and leadership collaboration.

Essential Duties & Responsibilities

• Oversee clinical delivery and ensure pace metrics are being met
• Oversee podiatry equipment (processes, supplies/equipment)
• Determine and track KPI’s and intercede when necessary
• Analyze and improve organizational processes. Implement processes to improve quality, productivity and efficiency.
• Analyze financial reporting for oversight of clinical delivery
• Report monthly financials and KPI’s to the executive team
• Advise/collaborate on escalated issues within clinical department
• Collaborate with leaders of other departments to streamline service delivery/inter-department procedures
• Ongoing performance management of all direct reports (operations team and field team)
• Conduct and document disciplinary action as needed, up to and including terminations
• Interview and participate in hiring process for new field team members and operations team
• Onboard clinical field team members (Podiatrists and assistants), including training and ongoing support
• Approve timesheets and expenses for field team members
• Remain accessible to field team members and operations team throughout the day
• Perform other duties as necessary
  
  

Benefits

We offer a comprehensive benefit package for you and your family, including:

• Paid Time Off (PTO) and Paid Holidays for Full-time Employees
• 401k Retirement Plan with Company Match
• Medical insurance
• Dental insurance
• Vision insurance
• Company match for Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company paid Employee Assistance Program (EAP)
• Life and Disability Insurance
• And more!
  
  

Requirements

Education & Training Requirements

• High School Diploma or equivalent
• Associates degree or Bachelor’s degree preferred. Relevant work experience in the medical field may be considered in place of of the degree.
• 2-3 years’ experience preferred
• Management experience preferred
• Podiatry experience preferred
• Long-term care experience is preferred
  
  

Other Qualifications

• Mediator – Ability to address issues/concerns by remaining neutral to parties involved and implementing solution that provides best results for all.
• Positive Problem-Solver – ability to think on your feet and find solutions to a variety of unique issues
• Proactively searches for improvement of process and customer service experience
• Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.
• Customer Service – The individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments
• Planning/Organization – the individual prioritized and plans work activities and uses time efficiently.
• Quality Control/Attention to Detail – the individual demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
• Proficient with Microsoft Word and Excel – able to use basic functionality in Excel and use Word
• Able to work in team environment.
• Ability to lift 15-20 lbs.
  
  

Physical Effort & Working Conditions

Work is performed in a normal office setting in our Overland Park, KS headquarters with minimal exposure to health or safety hazards. Substantial time is spent working on a computer.