What are the responsibilities and job description for the APPLIANCE TECHNICIAN position at ARIES APPLIANCE SERVICE INC?
Job Description
EXCLUSIVE WHIRLPOOL FACTORY CERTIFIED SERVICER
Founded in 2000, Aries Appliance Service has established itself as a leading service company that delivers exceptional, convenient customer service. As Whirlpool Corporation's only W Service company in the Pittsburg, CA we receive unparalleled support and training to service their trusted brands including Whirlpool, Amana, Kitchen aid, Maytag and Jenn Air.
IMMEDIATE OPENING FOR RESIDENTIAL APPLIANCE REPAIR TECHNICIANS for Contra Costa County, Alameda County, San Joaquin County, Solano County, Napa County and Sonoma County.
Qualifications
• Must be enthusiastic and customer service focused.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Willingness to learn and develop skills.
• Must have a valid driver’s license.
• Must be able to pass a pre-employment drug screen, criminal background check, and driver’s license check.
• Ability to read, write, and speak English (bi-lingual always a plus)
• Must be able to lift or maneuver 50 pounds.
• High school diploma or equivalent.
• Prior experience in appliance repair, HVAC, electrical, or related fields preferred but not required.
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance preferred.
• Willing to relocate.
Job Overview
• Meets with customers in their homes or places of business and ensures customers receive a differentiated service experience.
• Interact with customers to determine service problems, explain needed repairs, and provide estimates as needed.
• Meet or exceed key performance indicator metrics for performance incentives.
• Masterfully diagnose and repair all major appliances such as washer and dryers, gas/electric stoves, microwave ovens and dishwashers.
• Learn and apply the details of today's connected technology on major home appliance goods.
• Complete all required technician competency model training, and proactively seek to remain a knowledgeable expert in the repair industry.
• Drive company vehicles safely and responsibly to and from customer locations.
• Utilize handheld devices to update work orders in a paperless environment.
• Consistently deliver a 5 Star customer experience
Certificates, Licenses and Requirements:
• Valid Driver's License.
• Refrigeration License, a plus but not required.
• BACK GROUND CHECK and DRUG TEST mandatory.
Company provides:
• Truck
• Cell Phone
• Gas Card
• Laptop
• Wi-Fi
• Uniforms
• Specialty Tools
* Each tech must provide their own basic tools.
Benefits:
- Paid Vacation and holidays.
- Medical Benefits
- Paid Training
Qualified candidate will handle planned maintenance jobs, service calls and scheduled repairs.
Please send resume by email, resume@ariesappliance.com.