What are the responsibilities and job description for the IT Operations Specialist position at Arion Care Solutions?
PURPOSE:
The IT Operations Specialist is responsible for ensuring the smooth operation and efficiency of the organization's IT systems and digital workflows. This position works closely with other individuals (including staff, IT services, software liaisons etc.) to solve complex software issues. This role involves performing regular system maintenance, configuring equipment, and managing business tools to optimize processes. Additionally, the IT Operations Specialist will maintain the company's website and manage digital documentation workflows.
MINIMUM QUALIFICATIONS
- Must be at least 18 years of age
- Satisfactory background checks
- Bachelor's Degree in a related field (information systems, information technology, computer science, etc.)
- Minimum 1 year relevant work experience, preferably in a technical support field
- Experience working with employees who work remotely
ESSENTIAL JOB FUNCTIONS
- Resolve user database issues and tracks user desired system enhancements
- Maintains records of communication/requests with database vendors
- Tests vendor-released system updates and fixes
- Trains users on database software function and updates
- Initiates and oversees the ordering and set-up of staff equipment
- Maintains log of company issued devices
- Regular reporting out to appropriate personnel regarding equipment, database, or systems
- Manage and update company website as needed
- Organize and execute company DocuSign requests and distribute company documents as needed
- Manage digital workflows, including Power Automations
- Communicates effectively with employees and executive team
EQUIPMENT NORMALLY USED
- Computer
- Internet
- Multi-functional printer/scanner
- Cell Phone
- Use of vehicle
WORK ENVIRONMENT
While this position is primarily remote, the position will require travel to various office locations. Arion Care Solutions does not provide a separate workplace at a corporate location. Working from home requires a high degree of discipline and the ability to have a space dedicated to work in the home and provision for childcare if appropriate.