What are the responsibilities and job description for the Licensing Clerk position at Arizona Department of Administration?

Licensing Clerk

Job No : 531349

Work Type : Full-time

Location : REMOTE OPTIONS, PHOENIX

Categories : Administrative Support / Customer Service

ARIZONA DEPARTMENT OF REVENUE

Funding Arizona's future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.

Licensing Clerk

Job Location :

Address : 1600 W. Monroe Street, Phoenix, AZ 85007

Posting Details :

Salary : $16.8279 / hour (annualized at $35,000)

Grade : 14

Closing Date : Open Until Filled

This position requires a hybrid working schedule, consisting of a one-week in-office and one-week remote rotation. This schedule is based upon the department's business needs and continual meeting of expected performance measures.

Job Summary :

The Licensing Clerk is responsible for receiving, sorting, and distributing requests that are sent via mail and / or written correspondence for License and Registration, Business One Stop, and Peer to Peer Car Sharing and / or other departments within the agency. This role ensures that team members receive processing requests in a timely manner to ensure a quality taxpayer experience.

Job Duties : Licensing Clerk.pdf

For more information, please review the attached job description!

Job Requirements :

Education & Experience

Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to : a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment
Minimum six (6)months of mail clerk or administrative office experience

Licenses & Certifications

None

Knowledge / Understanding

Basic knowledge of principles and processes for providing customer and personal services

Basic knowledge of mail sorting and distribution methods

Skills

Effective verbal, written, and active listening skills

Effective customer service skills to include conflict de-escalation and resolution techniques

Basic mathematical skills such as addition, subtraction, multiplication, division, percentage, and averages

Keyboarding / typing at least 40 wpm and 10-key skills

Effective interpersonal skills and demeanor

Effective organization and time management skills

Proficiency in the use of basic office equipment

Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive

Abilities

Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety

Ability to read and understand a variety of Licensing and Registration materials for proper distribution of mail

Ability to work a primarily in-office schedule, with limited remote work within the State of Arizona

Ability to work with a high degree of autonomy and also participate collaboratively as part of a team

Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner

Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed

Ability to learn and apply LEAN concepts, principles, and tools

Willingness and ability to embody ADOR's core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Additional Job Demands

In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently, and / or a negligible amount of force constantly to move objects

No substantial exposure to adverse environmental conditions (such as in typical office or administrative work)

Selective Preference(s) :

N / A

Pre-Employment Requirements :

The final candidate will be required to abide by the the following pre-employment checks :

Employment and Education Verification

State and Federal Criminal Background Check, including fingerprinting

Arizona Tax Filing Records Check

If applicable, ASEDRA Authorized Driver Identification Check

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits :

The State of Arizona provides a world class comprehensive benefits package including :

Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave

Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster / adopted child (pilot program).

A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.

Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.

Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement :

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at :

Contact Us :

The State of Arizona is an Equal Opportunity / Reasonable Accommodation Employer. If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at talentgroup@azdor.gov.

Advertised : 22 Jan 2025 US Mountain Standard Time

Applications close :

Salary : $5,250 - $35,000

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