What are the responsibilities and job description for the Supervisor, Field Collections position at Arizona Department of Administration?

Supervisor, Field Collections

Job No : 531213

Work Type : Full-time

Location : REMOTE OPTIONS, PHOENIX, TUCSON

Categories : Collector, Management / Supervisor

ARIZONA DEPARTMENT OF REVENUE

Funding Arizona's future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.

Supervisor, Field Collections

Job Location :

1600 W. Monroe Street, Phoenix, AZ 85007 and 400 W. Congress Street, Tucson, AZ 85701

This position is available for primarily remote work within Arizona, but does require presence at both the ADOR Phoenix and Tucson offices, as well as field-based work throughout Arizona, as needed (estimated in-office / field work to be 2-4 times per month). This is based upon the department's business needs and continual meeting of expected performance measures.

Posting Details : Salary : $62,700

Grade : 22

Closing Date : Open Until Filled

Job Summary :

The Supervisor, Field Collections is responsible for organizing, training, and supervising a team of both in-office and field-based Business Collections staff engaged in the collection of delinquent tax liabilities on behalf of the Arizona Department of Revenue. This role is also responsible for appropriate enforcement of laws and procedures of collections work, reviewing and approving distraint and indemnification processes, and reviewing and approving enforcement actions (liens, levies, subpoenas, litigation, and seizures). Additionally, this role serves as a back-up to the Deputy Administrator, Business Collections to represent the Department in settlement issues and resolves high-profile or sensitive accounts, tax protester accounts, and also responds to correspondence sent by constituents or members of the public to the Governor, Agency Director, or Legislature.

Job Requirements :

Education & Experience

Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to : a relevant degree from an accredited college or university such as Bachelor's Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
Minimum of five (5) years' tax collection experience

Licenses & Certifications

Valid Arizona Driver's License

Knowledge / Understanding

Knowledge and understanding of Federal and State tax statutes, administrative rules, and regulations

Knowledge and understanding of tax collection enforcement rules and regulations

Knowledge of investigative and research techniques

Knowledge of lien laws pertaining to personal and real property for consensual liens and statutory liens from agencies such as the IRS

Knowledge of tax filing requirements and supporting documentation necessary to process tax returns

Skills

Strong communications skills, to include verbal, written, and active listening with the ability to convey tax-related information in layman's terms

Strong organization and time management skills with the ability to make measurable progress on multiple priorities

Strong interpersonal skills and demeanor

Strong negotiation and persuasion skills

Proficient in the use of a PC / laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive

Proficient in the use of tax reporting systems

Abilities

Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety

Ability to build, motivate, engage, develop / grow, and retain a high performing team

Ability to read, interpret, disseminate, and apply complex and comprehensive tax related information, laws, policies, legislative proposals, and contracts

Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner

Ability to think creatively, critically, and strategically when analyzing and proposing compliance solutions

Demonstrated ability to work with a high degree of autonomy and also participate collaboratively as part of a team

Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner

Ability to travel up to 15% of the time within the Arizona region

Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed

Willingness and ability to embody ADOR's core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Additional Job Demands

In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently, and / or a negligible amount of force constantly to move objects.

No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)

Selective Preference(s) :

Bachelor's Degree in Business, Accounting, or a related field

Previous supervisory experience

Experience with Continuous Improvement, Six Sigma and / or LEAN

Experience in a tax collection program or customer service experience emphasizing administrative and judicial collection enforcement

Pre-Employment Requirements :

The final candidate will be required to abide by the the following pre-employment checks :

Employment and Education Verification

State and Federal Criminal Background Check, including fingerprinting

Arizona Tax Filing Records Check

If applicable, ASEDRA Authorized Driver Identification Check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply : Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits :

The State of Arizona provides a world class comprehensive benefits package including :

Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave

Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster / adopted child (pilot program)

A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options

Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education

Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement :

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at : https : / / www.azasrs.gov / content / new-and-prospective-members.

Contact Us :

The State of Arizona is an Equal Opportunity / Reasonable Accommodation Employer.

If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at talentgroup@azdor.gov.

Advertised : 21 Jan 2025 US Mountain Standard Time

Applications close :

Salary : $5,250 - $62,700

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