What are the responsibilities and job description for the Supervisor, Field Collections position at State of Arizona?
ARIZONA DEPARTMENT OF REVENUE
Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.
All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.
Supervisor, Field Collections
Job Location:
1600 W. Monroe Street, Phoenix, AZ 85007 and 400 W. Congress Street, Tucson, AZ 85701
This position is available for primarily remote work within Arizona, but does require presence at both the ADOR Phoenix and Tucson offices, as well as field-based work throughout Arizona, as needed (estimated in-office/field work to be 2-4 times per month). This is based upon the department's business needs and continual meeting of expected performance measures.
Posting Details:
Salary: $62,700
Grade: 22
Closing Date: Open Until Filled
Job Summary:
The Supervisor, Field Collections is responsible for organizing, training, and supervising a team of both in-office and field-based Business Collections staff engaged in the collection of delinquent tax liabilities on behalf of the Arizona Department of Revenue. This role is also responsible for appropriate enforcement of laws and procedures of collections work, reviewing and approving distraint and indemnification processes, and reviewing and approving enforcement actions (liens, levies, subpoenas, litigation, and seizures). Additionally, this role serves as a back-up to the Deputy Administrator, Business Collections to represent the Department in settlement issues and resolves high-profile or sensitive accounts, tax protester accounts, and also responds to correspondence sent by constituents or members of the public to the Governor, Agency Director, or Legislature.
Job Duties: Supervisor, Field Collections.pdf
Please see the attached job description for more details!
Job Requirements:
- Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
- Minimum of five (5) years’ tax collection experience
Licenses & Certifications
- Valid Arizona Driver’s License
Knowledge/Understanding
- Knowledge and understanding of Federal and State tax statutes, administrative rules, and regulations
- Knowledge and understanding of tax collection enforcement rules and regulations
- Knowledge of investigative and research techniques
- Knowledge of lien laws pertaining to personal and real property for consensual liens and statutory liens from agencies such as the IRS
- Knowledge of tax filing requirements and supporting documentation necessary to process tax returns
Skills
- Strong communications skills, to include verbal, written, and active listening with the ability to convey tax-related information in layman's terms
- Strong organization and time management skills with the ability to make measurable progress on multiple priorities
- Strong interpersonal skills and demeanor
- Strong negotiation and persuasion skills
- Proficient in the use of a PC/laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
- Proficient in the use of tax reporting systems
Abilities
- Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
- Ability to build, motivate, engage, develop/grow, and retain a high performing team
- Ability to read, interpret, disseminate, and apply complex and comprehensive tax related information, laws, policies, legislative proposals, and contracts
- Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
- Ability to think creatively, critically, and strategically when analyzing and proposing compliance solutions
- Demonstrated ability to work with a high degree of autonomy and also participate collaboratively as part of a team
- Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
- Ability to travel up to 15% of the time within the Arizona region
- Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed
- Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another
Additional Job Demands
- In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
- No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)
Selective Preference(s):
- Bachelor’s Degree in Business, Accounting, or a related field
- Previous supervisory experience
- Experience with Continuous Improvement, Six Sigma and/or LEAN
- Experience in a tax collection program or customer service experience emphasizing administrative and judicial collection enforcement
Pre-Employment Requirements:
- Employment and Education Verification
- State and Federal Criminal Background Check, including fingerprinting
- Arizona Tax Filing Records Check
- If applicable, ASEDRA Authorized Driver Identification Check
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
- Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
- A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options
- Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education
- Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities
Retirement:
Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary.
Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at talentgroup@azdor.gov.
Salary : $5,250 - $62,700
