What are the responsibilities and job description for the ADMINISTRATIVE SERVICES OFFICER 2-SVC APVL SPV position at Arizona Department of Child Safety?
Under the general supervisor of the Department of Child Safety Service Approval Program Manager, this position manages Program Service Evaluators and Program Project Specialists, in the statewide Service Approval Unit. Assigns work and evaluates performance of subordinates. Interacts regularly with Regional staff from multiple departments providing technical assistance and expertise, gathers information, solves problems, and improves procedures.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties :
- Provides management, oversight, and day-to-day direction and follows statewide practices. Manages teams that provide support and services to Regional staff for out of home placement service requests. Follows established policies and procedures and is responsible for the timeliness, accuracy, quality of work products for service approvals for out of home placement requests. Monitors unit dashboard. Assigns work and evaluates performance of subordinates. Monitors and evaluates outcomes. Completes monthly quality assurance review. Prepares and submits weekly metrics. Reviews monthly standard work to ensure continuity of workload due to vacancies, leave and absences.
- Assists with interviews, hiring and training staff. Evaluates employee performance of direct reports. Meets with employees monthly to discuss performance. Completes thorough appraisal documentation. Initiates discipline actions when necessary; and approves leave time and time sheets.
- Serves as the Liaison for the Service Approvals Unit to resolve problems and questions presented by direct reports, internal and external customers.
- Attends training and management meetings. Participates in work teams / groups. Facilitates weekly huddle meetings and other meetings as requested. May serve as acting Program Manager as needed.
- Other duties as assigned as related to the position.
Knowledge, Skills & Abilities (KSAs) :
Knowledge of :
Skills in :
Ability to :
Selective Preference(s) :
The preferred candidate will have DCS supervisor experience and knowledge of service approval process in Guardian.
Pre-Employment Requirements :
Must be able to secure and maintain clearance from DCS Central Registry.
This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply : Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits :
The State of Arizona provides an excellent comprehensive benefits package including :
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work / life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here.
