What are the responsibilities and job description for the BENEFITS AND ELIGIBILITY SPECIALIST position at Arizona Department of Economic Security?
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision : A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
BENEFITS AND ELIGIBILITY SPECIALIST
Job Location : Child and Community Services Division (CCSD)
4635 South Central Avenue, Phoenix, Arizona 85040 Posting Details : Salary : $20.0449-$22.9808
Grade : 18
Closing Date : February 17, 2025 Job Summary :
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come Join the DES Team!
DES is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Specialist. This position is responsible for reviewing applications for various public assistance programs and determining the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; verifying that any application forms have been filled out correctly and checking the information on the forms for accuracy. This may require specialists to follow up with applicants a number of times.
The position communicates effectively with applicants and recipients of public assistance programs to address customer concerns and determine appropriate resolution; advising applicants on what assistance programs may benefit them and then helping them receive that benefit. Explain rules and policies to claimants, representatives, employers, doctor's, state and federal agencies and solicit information to make qualification determinations.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords flexibility, autonomy and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.
Job Duties :
Essential Duties and Responsibilities include but are not limited to :
- Performs interactive interviews to elicit eligibility information to determining eligibility for government programs based on income levels, household composition, etc. Maintain ready status to answer calls and perform determination by phone. Communicate effectively and respectfully to address customer concerns and determine appropriate resolution. Reviewing applications for eligibility to ensure they meet all program requirements.
- Initiate and process applications through voice and / or other automated systems; determine the level of benefits to which the client is entitled by making complex computations and / or computer entries and then analyzing the results; enters and retrieves numerical and narrative data and issues benefits from an automated computer system.
- Interacting with clients to provide information about program eligibility requirements, program rules and regulations, and application procedures; assist clients in completing applications for program eligibility; identify needs and make appropriate referrals for health, social, and / or employment services. Provide excellent customer service to address complex case and diffuse potentially volatile situations.
- Monitors on-going eligibility by obtaining periodic updated information of eligibility factors and takes appropriate actions on changes.
- Attend and participate in staff meetings, trainings, presentations and orientations.
- Responds to questions and complaints of clients in person, by telephone, mail and / or email communication.
Knowledge, Skills & Abilities (KSAs) :
Knowledge of :
Skills In :
Ability to :
Selective Preference(s) :
This ideal candidate for this position will have :
Pre-Employment Requirements :
pursuant to Arizona Revised Statute 41-1969.
Benefits :
The Arizona Department of Economic Security offers a comprehensive benefits package to include :
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work / life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement :
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact Us :
For questions about this career opportunity, please contact at 520-235-3174 or OODHRstaffing@azdes.gov. The State of Arizona is an Equal Opportunity / Reasonable Accommodation Employer.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting at 520-235-3174 or OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
Salary : $20 - $23
