What are the responsibilities and job description for the BUSINESS SERVICES REPRESENTATIVE position at Arizona Department of Economic Security?

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision : A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

BUSINESS SERVICES REPRESENTATIVE

Job Location : Division of Employment and Rehabilitation Services (DERS)

Workforce Solutions Administration (WSA)

9801 North 7th Street, Phoenix, Arizona 85020

www.azdes.gov

Posting Details : Salary : $23.1011 / hourly ($48,050.28 annually)

Grade : 18

Closing Date : Open until sufficient resumes are received Job Summary :

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come join the DES Team!

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.

DES is seeking an experienced and highly motivated individual to join our team as a Business Services Representative with the Workforce Solutions Administration (WSA). This position is responsible for providing a wide range of recruitment-related services to engage, assess, advise, and assist Arizona businesses in meeting their workforce needs. This position acts as the voice of the business customer by supporting employment counselors and career advisors. Services are provided through 1 : 1 or group interactions and will include client facing, virtual / digital, and / or telephonic means. Services provided are tailored to each clients unique needs and may include one or more programs within the Administration and may focus on specialized populations depending on assignment.

Depending on program served, must be willing and able to work in correctional facilities such as : state / federal prison, parole / probation offices, and / or post release residential centers; housing or farm locations; rural remote areas of the state; and working outside of traditional 8-5 work hours.

Job Duties :

Essential Duties and Responsibilities include but are not limited to :

Provides a wide range of recruitment-related services to engage, assess, advise, and assist Arizona businesses in meeting their workforce needs utilizing on-site employer visits.
Acts as the voice of the business customer by supporting employment counselors and career advisors with an understanding of current and emerging workforce needs to effectively prepare and match job seekers with our business client's employment opportunities utilizing in-person meetings.
Partners with local area business service team members to meet local employer needs and prevent duplication of efforts.

Knowledge, Skills & Abilities (KSAs) :

Knowledge of Labor Market Information and In-demand Industries and Occupations.

Knowledge of effective recruitment, retention, and workforce development methodologies applicable to business.

Knowledge of social, cultural, and economic conditions that impact the populations and area(s) served.

Skill in customer service, teamwork, collaboration, and interpersonal communication.

Skill in written and verbal communication, including public speaking, and presentation.

Proficiency with MS Office, Google, database systems, and computers; and technology-based platforms that interface directly with applicants and job seekers such as Google Meets, Zoom, and other videoconferencing technologies to meet with clients, partners, and peers.

Ability to learn & apply applicable federal and state laws, regulations, and procedures, to include Department of Labor, Department of Economic Security, Department of Corrections, and Department of Administration rules, policies, and procedures.

Ability to strictly adhere to Correctional department policies and procedures.

Ability to plan and organize work in accordance with Division priorities and time management methodology.

Ability to work effectively independently and as a member of diverse teams.

Selective Preference(s) :

The ideal candidate for this position will have :

High school diploma or equivalent

Veteran status

Bilingual Spanish / English speaking ability

Pre-Employment Requirements :

Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Travel will be required for State business. If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance. (see Arizona Administrative Code (A.C.C.) R2-10-207.11).

Benefits :

The Arizona Department of Economic Security offers a comprehensive benefits package to include :

Affordable medical, dental, life, and short-term disability insurance plans

Participation in the Arizona State Retirement System (ASRS) and long-term disability plans

10 paid holidays per year

Vacation time accrued at 4.00 hours bi-weekly for the first 3 years

Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster / adopted child (pilot program).

Sick time accrued at 3.70 hours bi-weekly

Deferred compensation plan

Wellness plans

Tuition Reimbursement

Stipend Opportunities

Infant at Work Program

Rideshare and Public Transit Subsidy

Career Advancement & Employee Development Opportunities

Flexible schedules to create a work / life balance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement :

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us :

For questions about this career opportunity, please contact Nicel Nerona at (480) 689.1477 or email nnerona@azdes.gov.

The State of Arizona is an Equal Opportunity / Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 689.1477 or emailing nnerona@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.

Salary : $48,050

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