What are the responsibilities and job description for the STATE LICENSING SURVEYOR position at Arizona Department of Economic Security?

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision : A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

STATE LICENSING SURVEYOR

Job Location : Child and Community Services Division (CCSD)

1789 West Jefferson Street Phoenix, Arizona 85007 Posting Details : Salary : $40,496 to $53,212

Grade : 20

Closing Date : February 18, 2025 Job Summary :

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come Join the DES Team!

DES is seeking an experienced and highly motivated individual to join our team as a State Licensing Surveyor. This position is responsible for monitoring the compliance of and providing technical assistance, support, and resources to the Licensed Centers and Group Homes that have entered into a Child Care Provider Registration Agreement (PRA) with Department of Economic Security (DES) Division of Child Care (DCC) to enroll and receive payment for children authorized for DES child care subsidy through the Child Care and Development Fund (CCDF). The position covers a large geographical area that requires travel to meet with and conduct onsite monitoring visits with the Licensed Centers and Group Homes. Licensed Centers and Group Homes include providers licensed and certified by DHS, tribes located in Arizona, and the United States Military. Based on the needs of this position it will consist of in-office mandatory training and in-office work requirements located in Arizona.

This position may be available for remote work within Arizona 3 days per week in the office / hoteling.

The State of Arizona strives for a work culture that affords flexibility, autonomy and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties :

Essential Duties and Responsibilities include but are not limited to :

Review applications for approval or denial of the PRA by conducting a thorough risk assessment of provider eligibility following policy, regulations, federal law, statutes, and procedures. Conduct EIN provider clearance and corporation commission verifications. Assess training needs based on provider non-compliance through corrective action, and provide resources, information, and technical assistance. Manage the change of ownership / change of corporations. Complete PRA amendments if applicable and review and enter Quality First star rating, rate changes, and special needs rates in the AZCCATS system. Maintain caseload updates, and send all staff notifications on all provider changes.
Responsible for collaborating with the Department of Health Services including but not limited to sending provider complaints, consulting / collaborating on various provider cases, and entering all changes to license, capacity, ownership, group size requirement, and ratio compliance; and recommending appropriate action for termination of provider contract according to policy
Conduct ongoing monitoring visits to ensure compliance with the following : health and safety, expulsion prevention training, and ongoing annual training; supervision of children in care; compliance with the Child Care Provider Registration Agreement (PRA); issue corrective action plans when the provider is out of compliance; responsible for monthly monitoring of billing documents, and compliance with program policy regulations; review forms for contract compliance; provide technical assistance for payment and contractual obligations; and review provider criminal background check completion.
Responsible for collecting and requesting provider documentation for desk audits and the Office of Inspector General (OIG) investigations; assess and document provider overpayments in a timely manner.
Responsible for special work assignments as required by supervisor, including but not limited to community outreach, liaison to contracted agencies, and Department representative at community meetings and advisory boards.
Responsible for adhering to guidelines related to provider training requirements, ensuring providers' training classes are oriented to developmentally appropriate practices or business related to service provision and the expenditures of state and federal funds. Responsible for responding to calls from providers, clients, other agencies, and community services for problem-solving and information dissemination in a timely manner and providing exceptional customer service.
Responsible for researching and preparing case histories to file in an electronic file for future reference. Operate multiple automated computer systems for approval of provider contract; input, update and retrieve confidential information; facilitate communication regarding criteria for services provided to compile data and complete monthly reports.

Knowledge, Skills & Abilities (KSAs) :

Knowledge of :

Department policy and state statutes, federal law, and rules pertaining to multiple child care programs including Department of Health Services, Arizona Department of Education, First Things First, other DES programs, tribal programs, military programs, early childhood community programs and / or other resources which may be of help to families and / or child care providers

Methods / techniques used for effective case management, including time management, priority setting, policy controls, contract compliance, and record-keeping techniques

Other cultures and diverse populations including awareness, and acceptance of diverse value systems, and how to work with clients from a variety of cultures and diverse backgrounds in a professional and helpful manner

Early childhood development, age-appropriate activities, appropriate disciplinary and behavior management methods, and effective environments to promote development and early learning

Effective techniques necessary to conduct on-site monitoring visits

Basic health and safety, sanitation, and requirements for early childhood and / or family settings

Skills In :

Effective outreach and recruitment, resource and information sharing, customer service, and planning and organizing case management activities

Establish and maintain caseloads, scheduling, and prioritizing daily activities to meet policy guidelines specific to program eligibility

Professional skills for successful interaction and de-escalating angry, hostile, or emotionally distraught clients

Strong and effective listening skills

Written and oral communication

Giving oral presentations before community groups and departmental groups as required and when representing the Department in fair hearings

Google Suite, Microsoft Products and basic software applications

Ability to :

Communicate orally and in writing

Maintain ongoing client and provider relationships

Communicate easily with others in a manner that puts people at ease

Develop good rapport and relationships with others

Direct, mentor, train others, and collaborate with all levels of management

Assess unsafe situations and react quickly and appropriately including following all reporting requirement

Adapt to changing priorities

Selective Preference(s) :

This ideal candidate for this position will have :

Knowledge of Early Childhood development, age appropriate activities, appropriate disciplinary and behavior management methods.

Pre-Employment Requirements :

Employee shall have a valid Level One Arizona Fingerprint Clearance Card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children or vulnerable adults.

Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.

In-state travel is required. Driver's License Requirements Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify.

Benefits :

The Arizona Department of Economic Security offers a comprehensive benefits package to include :

Affordable medical, dental, life, and short-term disability insurance plans

Participation in the Arizona State Retirement System (ASRS) and long-term disability plans

10 paid holidays per year

Vacation time accrued at 4.00 hours bi-weekly for the first 3 years

Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster / adopted child (pilot program).

Sick time accrued at 3.70 hours bi-weekly

Deferred compensation plan

Wellness plans

Tuition Reimbursement

Stipend Opportunities

Infant at Work Program

Rideshare and Public Transit Subsidy

Career Advancement & Employee Development Opportunities

Flexible schedules to create a work / life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work / life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement :

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us :

For questions about this career opportunity, please contact us at 520-235-3174 or OODHRstaffing@azdes.gov.

The State of Arizona is an Equal Opportunity / Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting at 520-235-3174 or OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Salary : $40,496 - $53,212

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STATE LICENSING SURVEYOR

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