Customer Service Representative 2

ARIZONA DEPARTMENT OF TRANSPORTATION (ADOT)

Driving the future of transportation with a diverse and innovative team

Job Summary:

Under general supervision the CSR 2 will perform a variety of customer service activities at the Ports of Entry/offices that do not require an AZ P.O.S.T certified peace officer.

To interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to ESB Port Operations. May screen and weigh or assist with weighing commercial vehicles. A weight master certification is preferred. Examine vehicle registrations and other documents to determine authenticity. Issue permits and calculate, collect appropriate fees and taxes, and complete associated cash reconciliations. Responsible for security of cash receipts, information and a wide variety of accountable forms. Regulates through permit issuance, domestic and foreign-based commercial vehicle traffic entering and exiting the State. Performs duties which involve continual public contact which may involve face to face contact with irate individuals.

Incumbent will be assigned to one of three shifts may be rotated, as necessary.

Overnight travel may be required. Background check is required.

Job Duties:

• Answer various inquires pertaining to motor vehicle administrative rules, regulations, federal and state statutes, policies and procedures. Resolves customer issues, problems and/or concerns. Provides information to representatives of other states motor carrier entities, transportation personnel, law enforcement agencies, T&R offices and other governmental entities.
• Provides motor carrier customer contact, follow-up and information referral service relative to the ECD Enforcement programs.
• Issues applicable permits, routes over-dimensional loads and collects appropriate fees and taxes. Reconciles cash receipts and prepares daily deposits. Must identify when enforcement actions is required and refer the problem to an enforcement officer or supervisor. Examines motor carrier vehicle registrations and related documents to determine authenticity.
• Prepares appropriate reports per agency and ECD requirements. Communicates pertinent motor carrier size/weight, permit and other related information through electronic, written or oral means with peers, supervisors, other agencies including other governmental agencies and the public. Attends various meetings, conferences and training sessions.

The Ideal candidate for this position will have:

2 or more years administrative and/or operations support experience meeting the KSAs. A weight master certification is preferred.

Pre-Employment Requirements:

Valid Driver's license with acceptable driving record.

This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• Accrued vacation at 4.00 hours bi-weekly for the first 3 years
• Sick days at 3.70 hours bi-weekly
• 10 paid holidays per year
• Deferred compensation plan
• Wellness plans
• Great Work Life Balance!