Commercial Loan Servicer II

Overview:

The Commercial Loan Servicer II is responsible for ensuring all commercial servicing duties are completed in a timely manner and member service is held at a high standard for the life of the loan. This position is knowledgeable in all commercial servicing areas as well as general residential servicing areas.

Overall Accountability:

· Shows expertise in all Level 1 tasks

· Cross trained to manage all Level 1 tasks for the Residential Servicing department

· Adheres to quality standards for consistent, high-quality service

· Provide support to other functions within the department

· Investigates and problem solves for any out of balance or anomalies within the portfolio

· Assists in department projects and assists with any system changes or testing efforts

· Responds to any borrower escalations regarding servicing activities

· Complete pre-boarding review of Commercial loans

· Provide timely and accurate communication to appropriate members of Management concerning documentation and boarding errors, client service issues, Compliance reporting irregularities, or any other matters that pose a risk to the credit union

· Support loan regulatory compliance functions: CIP/BSA, Patriot Act, etc.

· May be called upon from time to time to perform any job-related tasks as needed by the credit union

· Maintain, prepare, and track UCC Continuation financing statements. Ensure the Tickler Report is updated to reflect appropriate dates for review. Monitor the Tickler Report and ensure UCC filings are properly tracked and reported to Senior Loan Committee

· Process loan payoffs and complete tasks on related checklists including but not limited to issuing surplus refunds, member communication and servicing transfer.

· Review various loan reports and related documentation on a daily, weekly, monthly basis to ensure accuracy of information recorded in the Silverlake core lending system. Responsible for accurate report retention

· Track and monitor construction loans and convert to permanent financing (P&I versus Interest Only) as appropriate

· Daily balancing and resolution of Commercial Servicing general ledger accounts, including review of GL Application Balancing Report, Loan WIP, Loan Suspense, Fees in Process, Principal and Accrued Interest, Deferred Fees and Costs, and related adjustments to interest income accounts

· Responsible for final Synergy review and maintenance.

Required Qualifications

High school diploma of GED and 3 of experience in commercial loan administration, or 1 year experience working within Arizona Financial Credit Union (AFCU) Servicing department or 2 years working at AFCU. Knowledge of loan operation standards, both commercial and SBA along with basic knowledge of lending, compliance and credit regulations. Professional written, verbal communication, problem solving, and interpersonal skills, along with the ability to produce quality work within tight time frames while managing multiple assignments. Ability to work on specific issues related to the credit union’s core operating system (JHA). Strong work ethic, the ability to prioritize and adapt to changing deadlines, advanced interpersonal skills, excellent communication skills, and the desire to work as a team to support the overall success of the credit union.

Preferred Qualifications

Knowledge of JHA and Laser Pro. Construction lending experience. College degree or relevant financial industry certification.

Physical Requirements:

· Occasionally required to stand, walk, stoop, kneel or crouch.

· Frequently required to sit.

· Regularly required to use hands to finger keys accurately when using calculator machines or computer keyboards; reach with hands and arms.

· Occasionally lift and/or move up to 25 pounds.

· Specific vision abilities required by this job include close vision, ability to adjust focus.

· The noise level in the work environment is usually moderate.

· Must be able to travel independently to department and branch locations.

NOTE: The requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, physical demands or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Job Title: Loan Servicing Specialist

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Commercial Loan Servicing: 3 years (Required)

Work Location: Hybrid remote in Phoenix, AZ 85008

Salary : $25