Program Manager

Arizona State University

Program Manager

Off-Campus: Phoenix

JR103618

End Date: May 7, 2025

Department Statement:

Since its inception in 1946, the Thunderbird School of Global Management has focused exclusively on educating leaders from around the world in the intricacies of international management. While other business schools scramble to add global curriculum and keep pace, Thunderbird remains firmly at the forefront. And, through its partnership with Arizona State University the School promises to grow even stronger. For those who seek an educational opportunity in an environment focused on global engagement, Thunderbird continues to deliver on its promise of creating global prosperity and global opportunity

Apply before 11:59 PM Arizona time the day before the posted End Date.

Job Description:

Contributes with excellence to the successful delivery of online, in-person and hybrid executive education programs, resulting in effective team support and a top-notch customer experience. Ensures the goals and objectives of assigned tasks are accomplished in accordance with priorities, time constraints, funding limitations or other specifications. Under general direction, performs self-directed work of moderate difficulty, complexity, and ambiguity. Serves as liaison between organization and clients and/or partners, managing and implementing all aspects of program operations for the delivery of online, in-person and hybrid formats primarily with new and/or complex programs. Anticipates and manages project or program risks, expectations, and change through identifying a variety of factors such as budget, time, and resources. Forecasts and manages operational impact related to client relationships, partnerships, and the participant experience.

Salary Range: $60,000 - $66,000 per year; depending on experience.

Essential Duties:

• Knowledge, Skills and Abilities:
• Utilize principles of project management, and general business •Knowledge of processes for dissemination of results through presentations and reports.
• Knowledge of budget management methods and techniques.
• Knowledge of the principles, concepts and practices of organizational management.
• Skill in effective communication, both verbal and written.
• Skill in managing client and partner relationships.
• Skill in project management techniques including excellent organizational skills.
• Ability to manage multiple projects in various stages of planning.
• Ability to navigate complex issues and troubleshoot, at times with limited information and guidance.
• Collaborate across Executive Education providing regular support to operations and instructional design teams, faculty support for Exec Ed Open enrollment and custom programs, short to long-term projects and associated tasks.
• Develop and implement program evaluations, assessments, registration forms, and surveys.
• Serve as system administrator for Thunderbird Executive Education's internal Salesforce and Stova environments.
• Perform tasks contributing to online and in-person program deliveries such as participant registration, obtaining copyright permission for course materials (readings, graphics, maps, videos, etc.) and communicating with vendors and copyright holders.
• Utilize a variety of digital platforms for digital programs, digital elements of in-person programs, meetings, webinars and information sharing.
• Utilize tools to capture program data such as the CRM application, digital portal, templates, etc. Perform analysis of learning and program data, provide assessment of trends and recommend corrective action.
• Remain abreast of technology directions, initiatives and trends within scope of expertise to provide ideas, guidance and recommendations.
• Tackle special projects such as data cleanup, research and data reporting.
• May be required to work evenings and/or weekends occasionally.

Desired Qualifications:

• Master’s degree in related field.
• Experience in managing client relationships.
• Knowledge of executive education industry and programs/products.
• Knowledge of the principles of building and administering surveys a plus.
• Project management experience
• Proficient in; MS Office Suite, Outlook, Zoom, Workday, Salesforce, and Slack.
• Experience with project management software.
• Experience working in a fast-paced, high-pressure environment.
• Managing complex schedules.
• Demonstrated knowledge of any of the following platforms are a plus: Salesforce, Canvas, Qualtrics, Aventri/Stova, Zoom, Outlook, Dropbox.
• Evidence in being technologically inclined and comfortable learning new platforms.
• Experience with HTML coding basics a plus
• Higher education experience.
• Experience in working with diverse populations and intercultural relationship building.

Working Environment:

• Professional, global, team-based environment; primary location is downtown Phoenix
• In-person and remote collaboration with local and global colleagues
• Travel regionally, domestically and internationally (on average up to 20%)
• Occasional evening and weekend work is necessary
• Majority of activities are performed in an environmentally controlled office setting
• Use of E-mail, phone, and a variety of digital platforms
• Use of software and computer equipment (monitor, keyboard, mouse) for extended periods of time
• Use of office equipment: printers, copiers, fax machines, telephones, calculators
• Lift and transport up to 20 pounds
• Sustainability awareness is embedded into departmental goals and operational practices.
• Applicant must be eligible to work in the United States; ASU Thunderbird School of Global Management will not be a sponsor for this position.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Instructions to Apply

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$5933.htmld

To be considered, your application must include all of the following attachments:

Cover letter

Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

About Arizona State University

Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.

To view full description or to apply please click this link:

https://asu.wd1.myworkdayjobs.com/en-US/ASUStaffCareers/details/Program-Manager_JR103618-1?q=JR103618