What are the responsibilities and job description for the Front Desk Receptionist position at Arizona Urology Specialists?
Description
Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community.
At United Urology Group , our employees are at the heart of our mission and have incredible opportunities to impact our patients’ lives with their urologic care.
Position Summary:
The Front Desk Receptionist provides superb customer service to patients & staff and support for the office, independently and with minimal supervision.
Primary Duties & Responsibilities:
Qualifications
Qualifications:
The successful candidate(s) for any UUG position will be subject to a pre-employment background check.
Actual compensation offered to candidates is based on work experience, education, and/or skill level.
Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community.
At United Urology Group , our employees are at the heart of our mission and have incredible opportunities to impact our patients’ lives with their urologic care.
- We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff!
- We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.
- We offer competitive salaries and a great work/life balance: enjoy your weekends!
- UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!
Position Summary:
The Front Desk Receptionist provides superb customer service to patients & staff and support for the office, independently and with minimal supervision.
Primary Duties & Responsibilities:
- To create a positive and professional first impression of the practice and to show the patients a “we care” attitude.
- Schedule appointments and assist with scheduling any additional testing directed by the physician.
- Ensure all required patient paperwork is compiled for that day’s appointments.
- Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
- Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
- Scan the patient’s driver’s license and insurance card(s) front and back into Ntierprise.
- Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.
- Reconcile payment batches at the end of every day and turn them into the Site Manager.
- Schedule follow-up procedures and coordinate any local ASC cases.
- Assist patients with the completion of the Phreesia registration system.
- As part of the requirements of your position, you are expected to travel to other sites within a reasonable geographic region.
Qualifications
Qualifications:
- Minimum High School Diploma or GED required.
- Minimum of two (2) years of front office experience, preferably in a medical setting.
- 1 - 2 years of customer service.
- Excellent customer service.
- Attention to detail and willingness to learn.
- Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.
- Strong communication skills, both verbal & written.
- Proficient computer software and database skills.
- Comfortable working in a fast-paced environment.
- Very comfortable asking probing questions to patients.
- Must demonstrate a caring, compassionate, and patient attitude.
- Maintain HIPAA compliance.
- Multitasking and proactive problem-solving.
- Ability to type 40 Words Per Minute.
- N/A.
- Ability to travel to other sites as necessary.
- Able to sit, stand, and or walk throughout the day.
- Intermittently required to stoop, bend, speak, and listen.
- Frequently lift and or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
The successful candidate(s) for any UUG position will be subject to a pre-employment background check.
Actual compensation offered to candidates is based on work experience, education, and/or skill level.
