What are the responsibilities and job description for the Accounts Payable Specialist II position at arizona?
- Responsible for answering customer service primary phone line to assist customer in obtaining accurate information and results to the inquiry.
- Provide exceptional customer service with internal and external customers inclusive of referencing available training and providing ‘on-the-job’ training when necessary.
- Under the guidance of supervisor or Accounts Payable Manager, assist with testing existing processes or developing new process improvements to ensure exceptional service to the global community.
- Assist with email inquiries received via the primary listservs for Accounts Payable and Payroll.
- Log internal customer service tickets in a service ticketing system and assign accordingly for timely response to the customer.
- Attends internal trainings with other sections of Accounts Payable to ensure knowledge and understanding of internal processes to provide exceptional customer service.
- Works closely with vendors and campus departments regarding payment inquiries and ensures discrepancies are identified and update the Accounts Payable or Payroll unit for appropriate action.
- Updates various spreadsheets for tracking, reporting, and reconciliation of returned W-2 or 1099 taxation documents for appropriate action required.
- Assist with daily check printing, sealing, and reconciliation of check distribution and ensuring checks are mailed timely with daily check runs.
- Assist with the opening and distribution of incoming mail received to include scanning and storing appropriately.
- Under the guidance of the supervisor or Accounts Payable Manager, assists with identifying issues related to outstanding invoices, credits, and unpaid balances and takes the appropriate actions to resolve.
- Other duties as assigned by Management.
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