What are the responsibilities and job description for the Front Desk Clerk position at Ark Hospitality?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. The ideal candidate will possess strong communication skills, a passion for guest services, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest information and reservations using hotel management software.
- Operate phone systems to assist guests with inquiries or requests.
- Process payments and manage cash handling procedures.
- Conduct night audits as required to ensure accuracy in financial reporting.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, dining options, and hotel amenities.
- Uphold hotel policies and procedures while maintaining a high level of customer service.
Experience
- Previous experience in hospitality or hotel management is preferred.
- Familiarity with front desk operations and guest services is highly desirable.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Proficiency in using phone systems and hotel management software is beneficial.
- Strong organizational skills and attention to detail are essential for success in this role.
- A positive attitude, excellent interpersonal skills, and a commitment to providing outstanding service are key attributes for candidates.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: From $11.50 per hour
Expected hours: 20 – 40 per week
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Overnight shift
- Rotating weekends
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Pawleys Island, SC 29585 (Required)
Ability to Relocate:
- Pawleys Island, SC 29585: Relocate before starting work (Required)
Work Location: In person
Salary : $12
