What are the responsibilities and job description for the Front Desk Clerk position at North Shore Resort LLC?
Job Summary
North Shore Resort is a prominent full service resort in Myrtle Beach, SC. We are seeking a dedicated and professional Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will manage guest check-ins and check-outs, handle reservations, and assist with guest inquiries to enhance their experience at our resort.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Handle reservations and provide information about room availability.
- Address guest inquiries and resolve any issues promptly to ensure satisfaction.
- Conduct night audits as required, ensuring accuracy in financial transactions.
- Maintain an organized front desk area, including managing phone calls and messages.
- Collaborate with other hotel departments to fulfill guest requests.
- Provide information about local attractions, dining options, and hotel amenities.
- Uphold the highest standards of guest relations and hospitality.
Experience
- Previous experience in hospitality management or front desk operations is preferred.
- Strong customer service skills with a focus on guest relations.
- Familiarity with multiple hotel management software is an advantage.
- Bilingual candidates are encouraged to apply to enhance communication with diverse guests.
- Experience in a resort setting is a plus but not mandatory.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Desk Agent where you can make a meaningful impact on our guests' experiences while developing your career in the hospitality industry.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Work Location: In person
Salary : $14 - $16
