What are the responsibilities and job description for the Technical Support Analyst position at ARK Infotech Spectrum?
Job Details
Role: Technical Support Analyst
Location: Arlington, TX (Onsite)
Duration of project: 6
Job Summary:
- Provide advanced technical support to end users for hardware, software, and network issues.
- Troubleshoot and resolve complex technical issues related to desktops, laptops, mobile devices, and peripheral equipment.
- Assist with the setup, configuration, and maintenance of end-user devices and software applications.
User Account Management
- Manage user accounts and permissions in Azure Active Directory/Entra ID and other relevant systems, including Cloud-based technologies.
Application Deployment and Management
- Deploy, configure, and update software applications and operating systems on end-user devices.
- Ensure compliance with software licensing agreements and organizational policies.
Hardware and Software Maintenance
- Perform routine maintenance and updates on end-user hardware and software.
- Coordinate with vendors for hardware repairs and replacements.
Documentation and Training
- Create and maintain technical documentation, user guides, and knowledge base articles.
- Provide training and guidance to end users on the effective use of technology and software
- Provide exceptional customer service and support to end users.
- Communicate effectively with end users to understand their needs and provide timely solutions.
Qualifications
- Minimum of 3 years of experience in end-user computing or IT support roles.
- Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications.
- Experience with Active Directory, group policy management, and network troubleshooting.
- Microsoft Intune and Autopilot.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Familiarity with IT service management (ITSM) frameworks (e.g., ITIL).
- Excellent documentation skills
- Attention to detail and accuracy.
- Ability to work independently and collaboratively.
Relevant certifications will added as an advantage.
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